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Community Support Worker Apprentice Crossroads Care Scheme

Delivering Carers respite breaks and homecare services. Provide person centred support to clients to help them maintain their independence. Listen and understand client’s needs to support them. Assist clients with social, domestic and personal care as needed, maintaining dignity and respecting confidentiality at all times.

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Closing date: 28 Oct 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    07 Nov 2022

  • Date posted

    26 Aug 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

Social and Emotional Support 

  • Provide unpaid family carers with a respite break from their caring role. 
  • Escort clients to attend social clubs and trips out that promote their wellbeing and keeps them connected with their local community. 
  • Provide emotional support to the family as part of a caring team. 

Personal Care 

  • Assist with getting up and ready for the day to include all aspects of personal care. 
  • Support the management of medication through prompting, administering or collection from pharmacy 
  • Prepare and cook meals 


  • Ensure care plans are implemented and updated in line with client needs. 
  • Liaise regularly with the Crossroads Care Management team to ensure central systems are updated in line with any changes in client information or care needs. 
  • Ensure any safeguarding concerns are reported in line with organisational guidelines. 
  • Respond appropriately to complaints and concerns from families ensuring the care management team are advised in line with organisational guidelines. 
  • Contribute to the development of Crossroads Care Services by providing new ideas and having a flexible approach to an evolving service. 

Requirements and prospects

Desired skills

  • Ability to communicate using the English language both verbally and in writing. 
  • Able to develop good working relationships with clients while maintaining appropriate professional boundaries. 
  • Able to work independently and take initiative while working within Crossroads Care policies, procedures and guidance. 
  • Able to demonstrate care and respect for vulnerable adults and children. 
  • Be committed to safeguarding and promoting the welfare of vulnerable adults and children. 
  • Able to demonstrate good verbal and written communication skills. 
  • Ability to deal with sensitive personal care issues. 
  • An understanding and ability to apply in own work practice the principles of equality of opportunity and confidentiality. 
  • An understanding of the needs of carers. 
  • A commitment to the objectives and ethos of Crossroads Care. 
  • A current driving licence, own car and business insurance. 
  • Drivers will only be permitted to carry clients if they have held a driving licence for at least one year and have no more than six points on their licence. 
  • A willingness to undergo screening appropriate to the post, including checks with past employers and the Criminal Records Bureau. 

Personal qualities

  • Good communication
  • Good timekeeping
  • Caring and compassionate

Desired qualifications


Future prospects

Appretices to stay on after completion of studies to enjoy a rewarding career with us, apprentices to go on to study futher if they wish to do so.

About the employer

Crossroads Caring for Life wants every carer to be recognised, supported and offered services to help them maintain their own health and wellbeing.
Our mission is to support carers and the loved ones they care for. The most important job in the charity is therefore the support workers who help us achieve this, which is why we have been accredited as the Top 5th Charity to work for in the UK by Best Companies.
As a charity we provide a series of benefits, including support in achieving nationally recognised qualifications, a paid induction and competitive rates of pay.


Crossroads Care Scheme


Intech House

Wilbury Way



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Training provider


Applications for this apprenticeship are being processed by Impact Futures


Caitlin Genge 07706351459

Impact Futures is an established leading National training provider delivering high quality apprenticeships.

An apprenticeship is a skills and knowledge learning journey through a standard programme in the sector they work in. Supported by their employer and their sector skilled Development Coach an apprentice will travel through their apprenticeship journey learning new skills, knowledge developing them as an individual and a valued member of staff.

Our delivery of training is through blended learning - supported by one of our sector specialists tutors they will deliver teaching sessions using various methods including face to face teaching, Skype, facetime, telephone and peer virtual classroom whilst using our interactive multi-sensory teaching resources. Teaching sessions are normally bi-weekly or monthly depending on the learner’s preferred learning style. (Please note due to COVID 19 there are currently no face to face teaching taking place). 

Additionally, the Development Coach will provide the support required to ensure the learner enjoys and ultimately successfully achieve their goals and complete their training. We want them to feel our team are approachable at any stage of their learning journey.

Apprenticeship standard

Adult care worker

Level 2 (GCSE)

Before you apply

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