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E-Commerce Customer Service Apprentice O Heap & Son Ltd

Our E-commerce department is looking for a competitive, highly motivated apprentice to work in our Derby based office, we are looking for someone who is friendly, with great energy, enthusiasm, someone who is hardworking and a team member to join us in our busy department. This apprenticeship is with Babington.

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Closing date: 27 May 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 8am - 5pm with 1-hour lunch

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    30 May 2022

  • Date posted

    25 Aug 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Processing orders through various suppliers
  • Assist customers by taking orders and handling customer’s general enquiries in a professional manner
  • Updating databases and ensuring documents are up to date
  • Respond to internet leads in a timely manner
  • Process customers internet orders via various suppliers
  • Taking customers orders, adding them to the required systems whilst customers are on the phone
  • Complete sales enquiries in an appropriate, professional and ethical manner with the highest regard to exemplary customer service
  • Typing up Quotations onto dedicated databases

Requirements and prospects

Desired skills

  • Strong administrative skills, including data entry, filing and email correspondence
  • Computer Skills - MS Office applications, Outlook
  • Computer literate

Personal qualities

  • Eager and willing to learn
  • Sociable
  • Friendly 
  • Team player

Desired qualifications

GCSE levels A-C/8-4, equivalent or above in English and maths.

Future prospects

Full time position for the right candidate. 

About the employer

OHEAP are specialists in the fire protection and security industry, providing fire protection equipment, servicing, maintenance and much more. We are proud to have a maintenance service network throughout the United Kingdom.

We offer cover within all areas of business including civil engineering, local authorities, hospitals, schools, airports and private sector businesses.


O Heap & Son Ltd


Chandos Pole Street


DE22 3BJ

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Training provider


Applications for this apprenticeship are being processed by Babington Business College


Sandeep Beesla 07341566130

Level 3 Customer Service Specialist apprenticeship standard, which includes:

  • City & Guilds Level 3 Diploma in Customer Service Specialist
  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • In-house training

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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