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Short Breaks Customer Services Assistant Apprentice Caudwell Children

This post will support the administration and delivery of our Short Breaks team. Designed to provide children & young people with fun activities while developing life skills, providing respite for parents & carers. Most activities run for a few hours during weekends and school holidays with the administration of the programme over the working week.

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Closing date: 24 Dec 2021

Apprenticeship summary

  • Weekly wage

    £187.50

  • Working week

    Monday to Friday. Hours to be confirmed at interview

    Total hours per week: 37.50

  • Expected duration

    14 months

  • Possible start date

    05 Jan 2022

  • Date posted

    24 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001756609

  • Positions

    1 available

Main Duties:

Supporting the Short Breaks Team with;

  • Administrative processes
  • Session planning
  • Venue risk assessments
  • Initial assessments
  • Purchase orders
  • Communications with families and young people
  • Use of external online databases
  • Facebook moderation
  • Session delivery

Other:

  • Uphold the principles and practice of customer care and continuous improvement
  • At all times to afford service users, colleagues and stakeholders the dignity and respect to which they are entitled with full regard to the organisations Equality and Diversity Policy
  • Confidentiality and data protection regarding all personal information and Caudwell Children activities must be maintained at all times (both in and out of working hours) in accordance with professional codes of conduct and relevant legislation such as the General Data Protection Regulations 2018
  • Have an awareness of relevant health and safety regulations and legislation
  • Be responsible for your own health and safety and that of anyone else whom your acts and omissions may affect and maintain a professional and hygienic personal appearance at all times
  • Ensure maintenance and security of physical, financial and information resources, where applicable
  • Effectively maximise all resources available in the course of your duties, minimising waste and working within budgets
  • Adhere to all Caudwell Children policies and procedures
  • Demonstrate commitment to Caudwell Children’s mission, vision and values
  • On occasion and when necessary work flexible hours to meet the needs of the business
  • Willingness to travel in order to meet the needs of the post

This Job Description indicates only the main duties and responsibilities of the post and is not intended as an exhaustive list.  The post holder may be asked to carry out other duties from time to time.  The Charity reserves the right to amend this Job Description from time to time, according to business needs.


Requirements and prospects

Desired skills

  • Ability to work on own initiative and part of a team
  • Good IT skills
  • Good organisational, planning and problem solving skills
  • Good telephone manner
  • Good social media skills

Personal qualities

  • Has attention to detail
  • Empathetic to the needs of families and young people accessing our services and ability to relate to parents, carers and children

Desired qualifications

  • GCSE's at C/4 or above but not essential
  • Able to use Microsoft Office to a competant level

Future prospects

  • Potential for the post to become permanant

Things to consider

Desirable Criteria

  • Experience working with children with a disability
  • Experience of working within an office environment
  • Experience of working in the Charity/Third Sector
  • Experience of working with volunteers

The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process. All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974).  This role is eligible for an Enhanced DBS check.


About the employer

Our Vision, Mission and Motto

Vision

  • A world where all disabled children and their families have choice, opportunity, dignity and understanding

Mission

  • Practical and emotional support through compassionate and efficient services

Motto

  • Whatever It Takes

Our Aims

To change the futures of all disabled children providing access to the services, equipment, therapies and treatments they need. To increase awareness and understanding of the needs of disabled children across the UK. To enable disabled children to lead an active and independent life reaching their full potential. To enable disabled children to lead ordinary lives

Caudwell Children was founded in March 2000

As a leading disabled children’s charity, Caudwell Children was recognised as the second largest voluntary provider of specialist equipment in the UK and is widely regarded as one of the fastest growing children’s charities.

  • Caudwell Children has supported over 50,000 children and families
  • Caudwell Children has provided over 45,000,000 worth of services
  • Caudwell Children has supported children with over 653 different medical conditions

Employer

Caudwell Children

Address

Swift House

Liverpool Road

Newcastle

ST5 9JJ

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Training

Training provider

AXIA SOLUTIONS LIMITED

Applications for this apprenticeship are being processed by Axia Solutions Limited

Contact

Ellie Rowland 01782572777 ellier@axia-solutions.com

  • Customer Services L2 
  • Functional Skills L1 with a chance to gain L2 also in maths, English & ICT 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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