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Apprentice Customer Service Practitioner Florist Of Lichfield Ltd

Duties to include serving customers, conditioning flowers, cleaning buckets, watering and taking care of plants. General housekeeping, printing orders from our computer system, handwriting message cards, preparing orders, answering telephone and learning floristry.

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Closing date: 10 Dec 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    9:00 to 17:00 Monday to Friday (Saturdays pro rata). Total hours per week: 37.5

    Total hours per week: 37.50

  • Expected duration

    56 weeks

  • Possible start date

    11 Dec 2021

  • Date posted

    24 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001756435

  • Positions

    1 available

Duties include:

  • Speaking to customers on a day to day basis
  • Printing orders
  • Managing customer enquiries
  • General Admin tasks including handwriting message cards, contacting customers and dealing with any queries, preparing orders and answering phones
  • General housekeeping and taking care of the plants including watering, conditioning flowers and cleaning buckets

Requirements and prospects

Desired skills

  • Good listening skills
  • Good communication skills
  • Ability to work on own initiative
  • Good IT skills/knowledge of general office packages

Personal qualities

  • Creative 
  • Passionate 
  • Good handwriting skills
  • Compassionate

Desired qualifications

GCSE at grade A-C 9/4 (or equivalent) 

Future prospects

Progression onto employment with the company.

Things to consider

At the end of the qualification, you will be completing an end of point assessment. (Full support given by your coach)

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Florist of Lichfield is an independant, busy, vibrant and happy to help florist, serving our local community for 40 years.

We specialise in Classic & contemporary flower design for every occasion, with exceptional silk and fresh flowers of the highest quality. We have fresh flower deliveries daily, direct from holland and british growers whenever we can support them.

We are passionate about flowers and  take genuine pleasure in the joy that our bouquets bring to our clients throughout Staffordshire, West Midlands and South Derbyshire!

Employer

Florist Of Lichfield Ltd

Address

20-22

Tamworth Street

Lichfield

WS13 6JJ

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Training

Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd

Contact

Laura Pountney 07534486764 laura.pountney@novatraining.co.uk

  • NVQ Level 2 in Customer Service Practitioner
  • Functional Skills if required
  • 20% Off the job learning

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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