Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Support Engineer Lucid Systems Ltd

Estio Training have an exciting new opportunity for an apprentice Support Engineer with Lucid Systems an IT Support Company based in Ipswich. This is a great opportunity for the right candidate.

Sign in to apply

Closing date: 06 Dec 2021

Apprenticeship summary

  • Annual wage

    £9,750.00 - £13,650.00

  • Working week

    Shifts and days to be confirmed

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    13 Dec 2021

  • Date posted

    24 Aug 2021

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    1 available

Apprentice Support Engineer - Day to day assistance with telephone calls and technical diagnostics across our client base.

Your duties and responsibilities in this role will consist of:

  • Answering incoming support calls
  • Logging support tickets
  • Assisting in resolution of technical queries
  • Supporting the office with setting up new equipment
  • Cleaning of old/slow computers.
  • Maintaining existing Hardware and Software to agreed standards
  • To ensure calls for support are dealt with promptly and appropriately

Requirements and prospects

Desired skills

  • Flexibility
  • Adaptability
  • Good interpersonal skills
  • Ability to multitask
  • Organisational skills
  • Communication skills
  • IT enthusiast

Personal qualities

  • Prompt timekeeping
  • Willingness to learn
  • Hard working
  • Works well as a team
  • Self-motivated

Desired qualifications

4 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths).

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

Lucid Systems Provides support and consultancy to Small and Medium Size companies. We strive to become an extension of the client and work closely with them in their day-to-day IT needs.


Lucid Systems Ltd



Felaw Street



You must have JavaScript enabled to view a map of the location


Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Darcy Greaves 01133 500333

  • Level 4 Network Engineer Apprenticeship Standard

The Estio Training programme gives people the opportunity to get practical experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated team who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 4 Network Engineer Standard with training in areas such as:

  • Functional skills, maths Level 2 and English Level 2
  • Cisco IT Essentials
  • Network Principles
  • Network Systems and Architecture
  • Network Security

Some of these modules will include an option to take an examination to receive a professional certificate.

Apprenticeship standard

Network engineer

Level 4 (Higher national Certificate)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.