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Infrastructure Technician / 1st Line Support Agent Apprentice Techwizard

To provide 1st Line IT Support to clients via remote support software, over the telephone and / or by email. The candidate should be able to carry themselves on the phone and hold a conversation. They should also be able to translate technical jargon into understandable context.

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Closing date: 23 Jan 2022

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:00 - 16:30 or 09:30 - 18:00

    Total hours per week: 40.00

  • Expected duration

    21 months

  • Possible start date

    24 Jan 2022

  • Date posted

    24 Aug 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001756348

  • Positions

    1 available

Supporting Clients with:

  • Hardware issues, such as: Workstations, Network Components, Printers
  • User/software issues, such as: Passwords, Email, Cloud storage, Microsoft 365, 3rd Party Applications
  • Management & Monitoring of Vendor Services, such as: Bitdefender, Acronis Cyber Cloud Backup, Microsoft 365, Azure 
  • Complete work within the parameters of service level agreements (SLA’s)
  • Log tickets within our PSA & RMM Systems
  • Follow & generate procedural documentation within our document management system

Requirements and prospects

Desired skills

  • Exceptional IT Skills
  • Effective Customer Service
  • Good Problem Solver

Personal qualities

  • Patient
  • Polite
  • Personable & Professional
  • High attention to detail
  • Well organised

Desired qualifications

  • A minimum of 5 GCSEs at Grade 9/A* to 4/C, including maths, English Language and ICT
  • Alternatively, you should possess equivalent Level 2 qualifications, at Merit or Distinction Level

Future prospects

  • Full time employment as a 1st Line Support Agent

Things to consider

  • Working at a desk most of the time with occasional site visits. Involves the documentation of your time and answering the phone

About the employer

We provide IT Services & Solutions to Small Businesses. We strive to offer a higher level and more personable service than our competitors. High attention to detail, good communication and high-quality service are paramount.

Employer

Techwizard

Address

1001 Warwick Road

Acocks Green

Birmingham

B27 6QJ

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Additional location information

Potential New Office from Nov 2021: Unit 4, Rumbush Farm, 322A Rumbush Ln, B94 5LW

Training

Training provider

SOLIHULL COLLEGE

Applications for this apprenticeship are being processed by Solihull College

Contact

Nadia Davies 0121 678 7148 Nadia.davies@solihull.ac.uk

Information Communications Technician Level 3 Apprenticeship Standard:

  • Functional Skills in  English & Maths as required
  • End Point Assessment

Apprenticeship standard

Information communications technician

Level 3 (A level)


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