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Apprentice Customer service Level 2 Finishing Touch

Finishing Touch have an exciting opportunity for an Administrator at a local luxury car hire company that provides luxury transport for special occasions and executive hire.

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Closing date: 13 Dec 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Hours to be discussed at interview stage. Possible weekend work.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    20 Dec 2021

  • Date posted

    24 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001756276

  • Positions

    1 available

Roles and duties include:

  • Making customers feel welcome, engaged and significant
  • To handle and record customer enquiries in a timely manner predominately via email, telephone and face to face communication
  • Record accurate booking details through our bespoke software. Enquiries and orders must be processed correctly and to a high standard
  • Create a good working relationship with both customers and colleagues
  • Administration duties with regards to the above tasks. Knowledge increases with length of service and training

Requirements and prospects

Desired skills

  • Able to communicate effectively
  • Great accuracy/high attention to detail
  • Team player
  • Able to use own initiative if needed

Personal qualities

  • Confident/enthusiastic
  • Committed
  • Reliable
  • Ability to ensure customers’ requirements are understood and met

Desired qualifications

Candidates are required to have a Grade C/4 or above in both GCSE maths and English - or Functional Skills or equivalent.

No experience required - full training provided.

Future prospects

Possible progression to higher level.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Founded in 1985, Finishing Touch has developed to be one of the largest and best limousines hire and wedding cars companies in the Midlands. We specialise in a range of cars including limo hire, Bentley hire, Hummer hire and vintage wedding cars for hire for any occasion.

As well as the choice we supply, we are renowned for providing an outstanding level of service, with experienced attentive limo hire drivers at beckon call, ensuring customers a great service in their special occasions.

Employer

Finishing Touch

Address

108-109

Middlemore Road

Smethwick

B66 2EP

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Training

Training provider

SANDWELL COLLEGE

Applications for this apprenticeship are being processed by Sandwell College

Contact

Jayne Acquaye 0121 667 5018 Jayne.Acquaye@sandwell.ac.uk

  • Level 2 Customer service practitioner Apprenticeship Standard

Your training will include:

  • Communication in a business environment
  • Principles of business and administration
  • Principles of Business Document Production and Information Management
  • Develop Working Relationships with Colleagues
  • Organise Business Travel or Accommodation
  • Collate and Report Data
  • Monitor Information System

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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