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Customer Service Apprentice Boots Opticians

Two Customer Service Apprentices are required to work for a busy opticians, one of the roles will be based in Radford and the other one will be based in the Cheylesmore area of Coventry. The roles will be customer service and optical consultant based, assisting the Optometrists and providing information and assistance to customers.

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Closing date: 29 May 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Saturday 9.00am to 5.30pm with 2 x 30 minute breaks and a day off in the week to compensate for Saturday working

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    06 Jun 2022

  • Date posted

    20 Aug 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

Duties and responsibilities are as follows:

  • Deliver excellent customer service and demonstrate a high degree of professionalism
  • Achieve high levels of sales performance and results
  • Know the products inside and out and stay fresh with new merchandise and trends
  • Ensure store is displayed and products are secured according to company guidelines
  • Attentive to details, reviews prescriptions and identifies special needs, consulting with an Optometrist
  • Perform work accurately and thoroughly, taking into account time and customer volume
  • Identify situations involving unsatisfied customers and acts quickly for resolution
  • Assists the customer in providing information, selecting frames and lenses that are best suited to their lifestyle and prescription needs

Requirements and prospects

Desired skills

  • Good IT skills
  • Selling experience would be desirable
  • Strong communication and listening skills
  • Customer Service skills
  • Interpersonal skills
  • Basic literacy and numeracy skills
  • Passionate

Personal qualities

  • Reliable with good time-keeping
  • Smart, clean, well-presented appearance
  • Highly adaptable
  • Team player
  • Pro-active

Desired qualifications

GCSE Grade 4 (C) in English and maths or the equivalent. 

Future prospects

Excellent future prospects for the right candidate, depending on attitude and performance during the apprenticeship.

Things to consider

Working with the general public on a day-to-day basis. 

For more information on the ANMW, please visit:

About the employer

Boots Opticians stores have been around for over 30 years in Coventry. One of the roles will be located on the Radford Road and the other one will be located in Daventry Road, Cheylesmore.


Boots Opticians


179 Daventry Road



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Training provider


Applications for this apprenticeship are being processed by Coventry College


Sharon Barker 02476 791742

  • NVQ Level 2 Customer Service Standard
  • Functional skills in maths, English and ICT
  • Employment rights and responsibilities

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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