Customer Services Practitioner Apprenticeship Transmissions Bearings & Chains Ltd
On a daily basis, the successful candidate will field calls and emails from customers, answering questions about our products or services, processing orders and handle customer concerns or complaints. You must document each interaction with customers into our client database and ensure orders are fulfilled.
Closing date: 05 Jan 2022
£147.84 to £285.12
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).Minimum Wage Rates
Total hours per week: 32.00
Possible start date
15 Jan 2022
20 Aug 2021
Level 2 (GCSE)
The day to day role and responsibilities will require the following;
- Answering calls/queries from customers
- Providing information about the products and services
- Processing orders in a timely and accurate manner
- Handling customers complaints and concerns in a professional manner
- Ensuring all customer interactions are recorded into the client database
- Ensuring all orders are fulfilled
Requirements and prospects
- Excellent customer service
- Attention to detail
- Team player
- Good organisational skills
Must be polite and confident when talking on the phone or face-to-face.
- English & Maths at Level 4 or above desirable
- Computer Literate
This is a family run business that is looking for someone to join them who would like a career with progression.
Things to consider
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
About the employer
Transmissions Bearings and Chains Ltd was incorporated on March 18 1996 by Mark Petchell, operating from the heart of Lincolnshire and the Fens a great deal of our business is connected to the food industry, this is where we come in to our own for technical knowledge of the industry and allied engineering trades that run along side. Being a main Castrol distributor for the area we are able to offer on site surveys for all food safe lubricants and make recommendations for most Hi/Low risk areas. We also carry stocks of RHP – SKF and other leading manufactures of Self Lube Ball and Roller Bearings, Renold roller and conveyer chain and sprockets to suit. We are distributors for Sealey, Draper, Teng hand tools, Bosch, Makita, Dewalt power tools along with many other economy ranges.
We are a family run business that is looking for someone to join them who would like a career with progression.
STEADFAST TRAINING LTD
Applications for this apprenticeship are being processed by Steadfast Training
Joseph Pearson 07487643115 email@example.com
Training for the Customer Service Practitioner Level 2 Standard
Also, unless exempt, training provided to complete functional skills Level 1 in Maths & English
Customer service practitioner
Level 2 (GCSE)
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