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Customer Services Practitioner Apprenticeship Transmissions Bearings & Chains Ltd

On a daily basis, the successful candidate will field calls and emails from customers, answering questions about our products or services, processing orders and handle customer concerns or complaints. You must document each interaction with customers into our client database and ensure orders are fulfilled.

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Closing date: 01 Jun 2022

Apprenticeship summary

  • Weekly wage

    £153.92 to £304.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Thursday 9am - 4pm Friday - 9am - 3.30pm Half an hour lunch break

    Total hours per week: 32.00

  • Expected duration

    53 weeks

  • Possible start date

    11 Jul 2022

  • Date posted

    20 Aug 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The day to day role and responsibilities will require the following;

  • Answering calls/queries from customers
  • Providing information about the products and services
  • Processing orders in a timely and accurate manner
  • Handling customers complaints and concerns in a professional manner
  • Ensuring all customer interactions are recorded into the client database
  • Ensuring all orders are fulfilled 

Requirements and prospects

Desired skills

  • Excellent customer service
  • Attention to detail
  • Team player
  • Good organisational skills
  • Punctual

Personal qualities

Must be polite and confident when talking on the phone or face-to-face.

Desired qualifications

  • English & Maths at Level 4 or above desirable
  • Computer Literate

Future prospects

This is a family run business that is looking for someone to join them who would like a career with progression.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Transmissions Bearings and Chains Ltd was incorporated on March 18 1996 by Mark Petchell, operating from the heart of Lincolnshire and the Fens a great deal of our business is connected to the food industry, this is where we come in to our own for technical knowledge of the industry and allied engineering trades that run along side. Being a main Castrol distributor for the area we are able to offer on site surveys for all food safe lubricants and make recommendations for most Hi/Low risk areas. We also carry stocks of RHP – SKF and other leading manufactures of Self Lube Ball and Roller Bearings, Renold roller and conveyer chain and sprockets to suit. We are distributors for Sealey, Draper, Teng hand tools, Bosch, Makita, Dewalt power tools along with many other economy ranges.

We are a family run business that is looking for someone to join them who would like a career with progression.


Transmissions Bearings & Chains Ltd


Unit 10

Fleet Road Industrial Estate


PE12 8LY

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Training provider


Applications for this apprenticeship are being processed by Steadfast Training


Joseph Pearson 07487643115

Training for the Customer Service Practitioner Level 2 Standard

Also, unless exempt, training provided to complete functional skills Level 1 in Maths & English

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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