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Apprentice Receptionist Rainworth Health Centre

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

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Closing date: 03 Dec 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9.00am till 5.00pm

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    13 Dec 2021

  • Date posted

    20 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001755081

  • Positions

    1 available

Primary Duties and Areas of Responsibility:

  • To have a thorough knowledge of all practice procedures
  • To work in accordance of written protocols
  • Pulling/filing notes for surgeries and updating as necessary
  • Filing post in medical records
  • Photocopy as requested
  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address
  • Be able to cover all reception position as necessary
  • Process appointment requests for today/future appointments from patients by telephone and in person
  • Deal with visits/requests

Computer:

  • Registrations of new patients – computer data entry and medical records
  • Process patients’ changes of address – computer data and medical records (have knowledge of practice area)
  • Process repeat prescription requests in accordance with practice guidelines
  • Have working knowledge of telephone, during and after hours
  • Cover for telephonist when necessary

Other Tasks:

  • Clear rooms after surgeries
  • Ensure building security – have thorough knowledge of doors/windows/alarm
  • Any other tasks allocated by managers

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.   They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Requirements and prospects

Desired skills

  • Good IT skills, including a good knowledge of Microsoft Word and Excel
  • Good communication skills, both verbal and written
  • Conscientious with excellent attention to detail while working to tight deadlines
  • Ability to build good working relationships with members of the team and the public
  • Ability to work proactively and with a can do attitude
  • Ability to work effectively on your own initiative or as part of a team

Personal qualities

Applicants must be:

  • Confident to talk to a variety of people, face-to-face and via phone
  • Well presented
  • Willing to learn and an ability to retain information
  • Proactive in their approach to work and thrive on doing a good job
  • Able to follow instructions
  • Hardworking
  • Self-motivated
  • Enthusiastic
  • Respectful of confidentiality

Desired qualifications

  • GCSEs (or equivalent) grade A*-C/9-4 (or equivalent qualifications) in English Language, Literature and maths and ICT.

Future prospects

Possible progression for the right person 


About the employer

GP Practice supporting the local community across all health care requirements. Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.

Employer

Rainworth Health Centre

Address

Health Centre

Warsop Lane

Mansfield

NG21 0AD

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Training

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Applications for this apprenticeship are being processed by Access Training

Contact

Zoe Hayes 07918907110 zoe.hayes@atem.co.uk

  • Level 2 Customer Service Apprenticeship Standard
  • English and maths Functional skills if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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