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Administrative Support Apprentice - Environmental Health Dartford Borough Council

The post holder will support the Technical Administrator role and provide vital back up in the day to day running of the Environmental Health team. As such, a positive, customer focused attitude is essential.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    8.45am - 5.15pm Monday to Thursday. 8.45am - 5.00pm Friday. 1 hour lunch break (unpaid). Flexi time available. Shifts TBC. 22 days paid leave plus bank holidays.

    Total hours per week: 37.00

  • Expected duration

    53 weeks

  • Possible start date

    07 Feb 2022

  • Date posted

    16 Aug 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

This is not just any Administrative Apprenticeship.  This is based in the busy Environmental Health Department within Dartford Borough Council. An enthusiastic people person required, who enjoys being part of a team.

As an Administration Support apprentice, working for Dartford Environmental Health team, you will be part of the friendly team that makes a difference in protecting the public’s health and safety.

We are a fast paced and diverse team with an excellent track record in partnership working and high quality delivery.

This post will provide professional and comprehensive support for the delivery of the environmental health service attaining the highest standard of customer care.

Main Duties:

  • To respond to enquiries received face-to-face, by telephone, or by electronic communication and ensure that relevant accurate information, advice and assistance is provided in a helpful, friendly, courteous and impartial manner
  • To provide a welcoming and friendly environment that inspires environmental health customers to have confidence in our ability to help
  • To work with other members of the environmental health team to meet the standards set for the environmental health service, all other relevant operating standards and the teams objectives and targets
  • Scanning and processing incoming post – using the Idox Document Management System
  • Assisting with out-going correspondence by printing off letters, and taking to the Post Room
  • Telephony services – to answer telephone enquiries from both internal and external customers ensuring that appropriate information, advice and/or assistance is professionally given
  • Monitor the department’s email in-box under the supervision of the Technical Administrator ensuring that appropriate information is recorded and advice and/or   assistance is professionally given
  • Reviewing publications – under the supervision of the Technical Administrator assisting with updating of forms and leaflets
  • Paying money received from the stray dog kennels into the cash machine kiosk
  • Updating databases including excel spreadsheets
  • Placing orders using E-procurement financial system
  • Uploading Food Hygiene ratings to the Food Standards Agency portal
  • Carry out land registry searches using the Governments website
  • Updating publications/website pages
  • Any additional administrative tasks as requested by members of the Environmental Health team
  • To keep acquainted with any changes in working practices
  • To follow work instructions, guidance notes and other policies as directed
  • To discuss concerns about work related matters as soon as possible with the Environmental Health Manager

Requirements and prospects

Desired skills

  • Proficiency in Microsoft Office Suite
  • Good time management
  • Communication skills
  • Attention to detail
  • Problem solving
  • Good keyboard skills and the ability to learn new data systems
  • Flexible and enthusiastic approach

Personal qualities

  • Good telephone manner
  • Ability to multi-task
  • Punctual
  • Presentable
  • Team player

Desired qualifications

  • GCSE Grade 9 - 4 (or A* - C) in English and maths or equivalent qualifications in these subjects

Future prospects

  • Potential for full time employment for the right candidate
  • Many employers retain apprentices in full/part time positions
  • The qualifications you gain can also help you to get into higher education or other employment
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers

Things to consider


  • We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date

Reality Check:

  • You will be responsible for your travel expenses to and from your place of work.  Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid


  • Our office is next to Dartford Railway station and near to good bus links and Dartford town centre

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Dartford Borough Council is a local authority council. The Environmental Health team consists of 15 professional officers that work to protect public safety. We are responsible for restaurant inspections, health and safety work, stray dogs, pest control, noise nuisance complaints and air quality monitoring.


Dartford Borough Council


Civic Centre

Home Gardens



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Training provider


Applications for this apprenticeship are being processed by Kent Training & Apprenticeships


Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&

  • Business Administrator Level 3 Apprenticeship Standard

On the job training with the employer whilst working towards the Apprenticeship Standard.  

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jan 2022