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IT Support Technician Apprentice Dove Computer Solutions

Are you looking to secure an apprenticeship with a vibrant IT business, whereby you will be exposed to all areas of IT and digital functions within the organisation? Do you possess a flair for technology and view yourself as an excellent communicator? If this is you then read on, as Dove Computers based in Ashbourne are looking to recruit!

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Closing date: 20 Dec 2021

Apprenticeship summary

  • Annual wage

    £10,000.00 - £12,000.00

  • Working week

    Monday - Friday 9am - 5pm. Details to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    21 Dec 2021

  • Date posted

    15 Aug 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001751731

  • Positions

    1 available

Duties will include:

  • Becoming a valued part of Dove's digital support team 
  • Providing first line support via email and telephone
  • Working with external vendors on complex/technical issues
  • Communicating with stakeholders at different levels to provide comprehensive support
  • improving digital systems and technologies working on a variety of software platforms and internal CRM function
  • Supporting with various technical projects including enhancing Dove's internal intranet
  • You will be expected to undertake any general admin tasks as required by your direct line manager and in your role
  • Customer service support both verbal and digital 
  • Front end web development both for clients and internal website 
  • In addition to the above, you are required to carry out such other tasks as are required from time to time for the efficient operation of the Employer's business
  • You are to carry out such additional duties upon request of your line manager

Requirements and prospects

Desired skills

  • Computer literate and tech savvy 
  • Excellent understanding of Microsoft platforms; Word, Excel, PowerPoint etc.
  • Basic understanding of Web Development 
  • Basic understanding of video editing
  • Good understanding of computers and their functions- having built a PC from scratch would be advantageous 
  • Excellent communicator 

Personal qualities

  • Reliable
  • Proactive
  • Hard-working 
  • Self-motivated 
  • Creative 
  • Methodical 

Desired qualifications

5 GCSE's A*-C/9-4 or equivalent must include maths and English.

Future prospects

  • The opportunity to progress onto a level 4 apprenticeship 
  • The possibility of securing a full time job role 
  • The potential to be awarded a more senior role within the business upon completion of the apprenticeship

Things to consider

  • Fantastic working environment and team 
  • Exposure to a variety of tasks day to day 
  • Central location in Ashbourne 
  • Free onsite parking

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

PROVIDING INNOVATIVE IT SOLUTIONS & CONSULTANCY!

Our team of highly qualified consultants work with you to impartially advise and form an effective technology strategy to drive your business forward.

All our solutions are designed, managed and delivered by technical experts who understand your needs and are not just a salesperson.

We combine technological expertise with a friendly local customer-centric approach to deliver affordable trusted reliable support and solutions for all.

Employer

Dove Computer Solutions

Address

Henmore Trading Estate Unit 1

Mayfield Road

Ashbourne

DE6 1AS

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Training

Training provider

EMA TRAINING LIMITED

Applications for this apprenticeship are being processed by EMA Training

Contact

Abbygail Maddison 07384 548 571 abbygail.maddison@ematraining.co.uk

Digital Support Technician Level 3 Apprenticeship Standard:

  • Your apprenticeship training will be a blend of interactive online classroom delivery and face to face teaching in the hub
  • You will attend sessions as per the delivery schedule issued to you prior to your first day of the apprenticeship
  • Your apprenticeship will consist of compiling a digital portfolio, knowledge exams and an End Point Assessment

Apprenticeship standard

Digital support technician

Level 3 (A level)


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