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Customer Service Assistant (Pharmacy) Apprentice COUNTY PHARMACY (LEICESTER) LIMITED

Are you looking for a professional career as a Customer Service Specialist? County Pharmacy are looking to recruit a Customer Service Apprentice for their village pharmacist. Is this the role you're looking for? Apply now!

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Closing date: 03 Jan 2022

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 09:00 - 13:00, 1-hour lunch, then 14:00 - 18:00

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    10 Jan 2022

  • Date posted

    10 Aug 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001749909

  • Positions

    1 available

This role is perfect for those looking to develop a career in a professional customer service with emphasis on quality.

Duties:

  • Talking to customer and suppliers over the phone or by email
  • Following up customer enquires/queries
  • Providing excellent Customer Services to internal & external customers
  • Filing of client files, updating files name/address changes etc.
  • Understand the company’s core values & services
  • Provide excellent Customer Service by providing excellent communication via face: face, emails and over the phone

We are looking for someone who is reliable and enthusiastic to help with the organisation and running of the administrative operations of the company. You must be customer focused - providing excellent customer service and demonstrates a ‘can do’ attitude towards their responsibilities.

This Apprenticeship is a work based training programme, which allows employees to compliment the skills that they learn, develop and use them within the workplace with the knowledge gained via input and training from Leicester College.


Requirements and prospects

Desired skills

  • Attention to detail
  • Excellent communication skills - face to face, by telephone and email with a good level of written English
  • Able to work on their own but also as part of a team
  • Ability to multi-task

Personal qualities

  • A willingness to learn and develop new skills
  • Hard working with a good work ethic and self-motivated
  • Polite, honest and reliable
  • Desire to learn how a business operates
  • Candidate must be punctual

Desired qualifications

GCSE Grade C/4 or above in English and mathematics or equivalent level 2 qualification.

Future prospects

Most employers working with Leicester College are keen to offer permanent employment to a reliable, hardworking individual based on their performance throughout their Apprenticeship.


About the employer

Village Pharmacy based in Leicester.

Employer

COUNTY PHARMACY (LEICESTER) LIMITED

Address

14

Stretton Road

Leicester

LE8 9HB

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Training

Training provider

LEICESTER COLLEGE

Applications for this apprenticeship are being processed by Leicester College

Contact

Liz Lightowler 0116 240 2240 llightowler@leicestercollege.ac.uk

Customer Service Specialist Level 3 Standard.

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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