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Medical Receptionist/Administrator Apprentice Middleport Medical Centre

Middleport Medical Centre are looking for a Business Admin Apprentice to be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

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Closing date: 05 Jan 2022

Apprenticeship summary

  • Wage

    Competitive salary

  • Working week

    Shifts to be confirmed. Late evening shifts up to 8pm will be required.

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    08 Jan 2022

  • Date posted

    06 Aug 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  • Maintaining and monitoring the practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to the correct service
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
  • Action incoming emails when necessary
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patient’s healthcare records as necessary
  • Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested

Requirements and prospects

Desired skills

  • Computer competency
  • Confidence to speak on the phone
  • Attention to detail
  • Knowledge of spreadsheets/Excel
  • Good communication skills, both verbal and written

Personal qualities

  • Organised individual
  • Friendly
  • Ability to work individually and as part of a team

Desired qualifications

GCSE grade A*-C (9-4) in maths and English or equivalent.

Future prospects

Could lead to a permanent position for the right person.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

Middleport Medical Centre is a small, friendly NHS surgery and accepts new patients from Middleport and surrounding areas. We provide a first class standard of medical care in a friendly and professional manner.


Middleport Medical Centre


Newport Lane



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Training provider

Newcastle-under-Lyme College & Stafford College

Applications for this apprenticeship are being processed by Newcastle-under-Lyme College & Stafford College


The Apprenticeship Hub 01782 254287

  • Level 3 Business Administrator Standard 

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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