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Apprentice Medical Receptionist The Green Surgery & Fir Road Surgery

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

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Closing date: 21 Jan 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday. 30 hours per week - to be confirmed between 8am - 6pm

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    24 Jan 2022

  • Date posted

    05 Aug 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  • Maintaining and monitoring the practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to the correct service
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Read code data on Vision (going to EMIS in November)
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patient’s healthcare records as necessary
  • Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the medical administrator may be requested to:

  • Partake in audit as directed by the audit lead
  • Support administrative staff, providing cover during staff absences
  • Action incoming faxes when necessary
  • Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
  • Complete opening and closing procedures in accordance with the duty rota
  • As required support Prescription staff in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
  • Ordering and monitoring of stationery supplies

Requirements and prospects

Desired skills

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • EMIS / Systmone / Vision user skills
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills

Desirable experience

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a health care setting

Personal qualities

  • Willing to learn
  • Calm and caring manner
  • Able to work as part of a team

Desired qualifications

  • GCSE level or equivalent (4/C or above) including maths and English

Future prospects

  • Upon completion of the apprenticeship, you couldbe offered a permanent position

Things to consider

The Practice has 2 vacacnies 1 in each practice location below:

  • The Green Surgery, 1B The Green, Twickenham, TW2 5TU
  • Fir Road Surgery, 50 Fir Road, Hanworth, TW13 6U

Please consider your travel commute time from home to the practice.

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

The Green and Fir Road Surgeries is a medical practice with two locations:

  • The Green Surgery, 1B The Green, Twickenham, TW2 5TU 
  • Fir Road Surgery, 50 Fir Road, Hanworth, TW13 6UJ


The Green Surgery & Fir Road Surgery



The Green



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Training provider


Applications for this apprenticeship are being processed by Richmond upon Thames College


Llinos Morris 020 8607 8037

  • Level 3 Business Administrator Apprenticeship Standard
  • Functional Skills if required 
  • You will attend College 1 day per week for tutorials

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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