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Apprentice Administrator / Customer Service - Operations Avocet Trust

Due to the growth of the business, Avocet Trust are looking to recruit an Apprentice Administrator – Operations to provide a full administration service to the Head of Services and Operational team.

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Closing date: 09 Dec 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9am-5pm

    Total hours per week: 35.00

  • Expected duration

    52 weeks

  • Possible start date

    20 Dec 2021

  • Date posted

    06 Aug 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available


  • Provide administrative support to the Head of Services and trust operational team
  • Ensure mandatory care records are kept up to date and records filed for reference
  • Ensure accurate records are kept of all messages received, either verbal or written
  • To undertake a range of secretarial and clerical duties, including the use of information technology
  • Accurately copy, collate and distribute information and/or documentation both centrally and to the Services
  • To take, produce and distribute notes of meetings
  • Organise and maintain effective manual and computerised filing systems, retrieving and responding to requests for information as may be required
  • Work as an effective team member within the operational care team


  • Provide support and relief cover to reception during working hours as and when required

Additional Tasks:

  • Undertake any tasks as designated by the Head of Services and operational management team of the trust

Requirements and prospects

Desired skills

  • Ability to input data correctly paying attention to detail
  • Excellent IT skills

Personal qualities

  • Effective communication skills and team player
  • Ability to organise tasks to meet deadlines

Desired qualifications

  • English Grammar & numeracy GCSE grade C/ 4 or equivalent

Future prospects

  • Excellent future prospects for the right candidate upon completion

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Avocet Trust is a charity established in 1991 to provide lifetime support for individuals with profound disabilities.

These include learning disabilities, physical disabilities, mental health problems and autism and brain injury.


Avocet Trust


Clarence House 60-62

Clarence Street



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Training provider


Applications for this apprenticeship are being processed by McArthur Dean Training Ltd


Julie Curtis 01482 307365

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor/Assessor support
  • Weekly classes covering mandatory units, health and safety, equality, and diversity etc.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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