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Apprentice Business Administrator - Askern Medical centre- DN6 0HZ-CB0012 Askern Medical Practice

Are you looking to build a career in Business Administration? Within this role no day is the same as the next as you will get a variety of work while you are learning the different aspects of the business. If so, then please apply now!!

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Closing date: 17 Dec 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday- working hours to be confirmed to interview stage

    Total hours per week: 25.00

  • Expected duration

    15 months

  • Possible start date

    20 Dec 2021

  • Date posted

    10 Aug 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties may include:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgment and communication skills ensure that patients with no prior appointment, but who need urgent consultation, are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Enter requests for home visits on the computer, ensuring careful recording of all relevant details and where necessary refer to the on call doctor
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours
  • Registering patients on the on-line system and dealing with on-line prescriptions
  • Dealing with the day to day running of the computer system and entering patient information on to the computer as required
  • Patient notes and correspondence:
  • Opening mail and ensuring that all correspondence is scanned and attached to patient’s computer records
  • Taking “over the counter” monies from patients and issuing receipts
  • Making sure the reception area is left tidy and ready for use by incoming colleagues, together with information about any unsolved or urgent matters


  • Open up the premises at the start of the day when first to arrive, de-activate the alarm and make all necessary preparations to receive patients
  • When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated
  • Registering new patients promptly and accurately and tidying notes where required
  • Additional cover for holidays and sickness at all sites if needed
  • Undertake any other additional duties appropriate to the post as requested by the Practice Director

Requirements and prospects

Desired skills

  • Good computer skills
  • Excellent written and verbal communication skills, including a good/confident telephone manner
  • To be well organised with the ability to prioritise tasks
  • To be punctual with great time management
  • To have a good level of initiative and a willingness to learn new skills
  • An ability to work well under pressure
  • To present and maintain a high level of customer service at all times
  • A full UK Driving Licence, preferred but not essential

Personal qualities

  • Ability to work effectively as part of a team
  • Awareness of equality and diversity
  • Flexible, enthusiastic, ‘can do’ approach to everyday work
  • Open to change and new ideas
  • Willingness to take responsibility and use your own initiative
  • Awareness of the need for confidentiality

Desired qualifications

Have GCSE's or equivalent at grade 9-4/A*-C in English and maths.

Future prospects

For the successful candidate there is ongoing employment upon completion of the Apprenticeship.

About the employer

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Our dedicated team are here to treat those minor ailments that occur, as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home, such as order a repeat prescription or cancel an appointment.


Askern Medical Practice


The White Wings Centre

Spa Pool Road



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Training provider


Applications for this apprenticeship are being processed by Eden Training Solutions


Caitlyn Blakeway 01709889868

  • Level 3 Business Administration Apprenticeship Standard 
  • Functional Skills in ICT level 2 (if GCSE or equivalent A*-C/9-4 is not already achieved)
  • Functional Skills maths level 2 (if GCSE or equivalent A*-C/9-4 is not already achieved)
  • Functional Skills English level 2 (if GCSE or equivalent A*-C/9-4 is not already achieved)
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Apprenticeship standard

Business administrator

Level 3 (A level)

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