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Customer Service Administrator Apprentice Healing Partnership Within Healing Health Centre

Healing Surgery have an opportunity for an Apprentice in their busy surgery. This role will include a variety of duties including reception and administrative duties. For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.

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Closing date: 29 Jul 2022

Apprenticeship summary

  • Weekly wage

    £144.30 to £285.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday 9.00am - 4.00pm with one hours lunch

    Total hours per week: 30.00

  • Expected duration

    52 weeks

  • Possible start date

    08 Aug 2022

  • Date posted

    03 Aug 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Healing Health Centre has a vacancy in their busy surgery for an Apprentice this role will include a variety of duties:

  • Answer telephone; communicate with patients/other visitors in person at the reception desk
  • Book appointments
  • Deal with enquires
  • Take prescription requests
  • Liaise with other agencies
  • Signpost patients to appropriate services

Requirements and prospects

Desired skills

  • Strong communication skills, both written and verbal
  • Computer literacy (knowledge of Microsoft Office packages)
  • Good time management skills and punctuality
  • Good organisational skills

Personal qualities

  • Confident and outgoing
  • Friendly and polite 
  • Willingness to learn and develop

Desired qualifications

  • Ideally C/4 and above (or equivalent) in GCSE English and maths

Future prospects

Excellent future prospects for the right candidate.

About the employer

The Practice Aims to provide and maintain comprehensive and personalised patient care and service that is evidenced based, taking into consideration the available NHS resources. We aim to continue to improve the personal development of all staff to achieve our mission.


Healing Partnership Within Healing Health Centre


Wisteria Drive


DN41 7JB

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Training provider


Applications for this apprenticeship are being processed by McArthur Dean Training Ltd


Julie Curtis 01482 307365

  • One to one Tutor Assessor support in the workplace working towards Customer Service Practitioner Level 2 Standard 
  • Attending weekly classes covering Health and Safety and Equality and Diversity 
  • Functional Skills if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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