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Customer Service Assistant Apprentice The Rock Solid Concrete Company Ltd

As a customer service assistant you will work within the sales team to deliver high quality products and services to customers. You will be involved with dealing with orders, payments, offering advice, guidance and support and ensuring customer satisfaction.

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Closing date: 20 Oct 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    9-5 mon-fri

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    01 Nov 2021

  • Date posted

    03 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001746480

  • Positions

    1 available

Working alongside the sales team you will be responsible for:

  • Answer incoming calls and using sales software to give quotes
  • Liaise with customer to relay information back about future deliveries or delays to current deliveries
  • Use pre-composed template to send out quotes
  • Log customer complaints
  • Speak to customer in a professional and polite manner

Requirements and prospects

Desired skills

  • Computer literate
  • Good attention to detail

Personal qualities

  • Punctual, good telephone manner, ability to work within a team.

Desired qualifications

  • GCSE maths and English E/2 or above (or equivalent)

Future prospects

  • Potential for permanent position if available at the end of the apprenticeship.

Things to consider

  • All candidates must be able to travel to the office location.

About the employer

Rock Solid Concrete have been the leading independent supplier of ready made concrete in the Warwickshire area since 2004. From starting off with one volumetric mixer, today Rock Solid has an extensive fleet of both drum mixers and volumetric mixers. From our base in Coventry we can supply, major civil engineering projects to small ground workers, farms, domestic driveways and DIY projects.

Employer

The Rock Solid Concrete Company Ltd

Address

Unit 7-8

Phoenix Park

Coventry

CV7 9QN

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Training

Training provider

NORTH WARWICKSHIRE AND HINCKLEY COLLEGE

Applications for this apprenticeship are being processed by North Warwickshire & South Leicestershire College

  • City and Guilds level 2 Diploma for Customer Service Practitioners (delivered within the workplace – optional)
  • Functional skills if required
  • Option for Business skills workshops (delivered once a fortnight online).

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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