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Office Apprentice S K Medical Practice Limited

Apprentice required for busy legal medical office asked in Wavertree technology park. You will actively be involved in all customer correspondence on a daily basis taking incoming calls dealing with clients, taking case files etc.

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Closing date: 12 Nov 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    14 months

  • Possible start date

    15 Nov 2021

  • Date posted

    02 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001746467

  • Positions

    4 available

Duties will include:

  • Establishing and maintaining effective working relationships with co-workers, team leaders, managers, stake holders and the general public
  • Dealing with clients and external medical professionals in daily basis 
  • professional correspondence i.e. Email
  • takin incoming calls - making business calls
  • Maintain regular consistent and professional attendance, punctuality, and personal appearance
  • Open and forward all emails, daily - and deal with own workload 
  • Manage, organise, and update relevant data using database applications
  • Prepare professional emails and letters for clients using company in house systems 
  • Order and maintain relevant office supplies for effectiveness of personal duties
  • Deal with inbound and outbound telephone calls
  • Develop wrong customer relationships 

Requirements and prospects

Desired skills

  • Excellent Numeracy and Literacy skills
  • Excellent ICT and keyboard skills
  • Good understanding of office and popular software packages
  • Excellent interpersonal skills
  • Excellent communication skills
  • Excellent timekeeping, and organisational skills

Personal qualities

  • Able to work well as part of a team
  • Professional appearance
  • Consistent with a high degree of accuracy
  • Well mannered
  • Able to learn quickly
  • Self-motivated
  • Attention for detail 

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English Language.

Future prospects

This company offers excellent career prospects for the right candidate to develop further in this role.

Things to consider

This is fast-paced professional working environment which requires someone who is keen and eager to work in this field.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

SK Medical Practice is based in Wavertree Business Village, in the technology park, they have been in existence since 2002. They are a medium and fast-growing organisation, who are currently looking to employ 1 apprentice who will enhance the prospects of the company going forward. They operate in the Medical & legal profession and deal with solicitors, medical experts, and insurance companies for clients with personal injury claims.

Employer

S K Medical Practice Limited

Address

7

Tapton Way

Liverpool

L13 1DA

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Training

Training provider

TRAINING PLUS (MERSEYSIDE) LIMITED

Applications for this apprenticeship are being processed by Training Plus Merseyside

Contact

Tracy Galvin

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Full training will be provided on a day to day role in the job 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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