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Customer Service Apprenticeship NFRN HOLDINGS LIMITED

Are you looking to work for a great locally based company and start a career in? Are you a confident, well-spoken individual with a drive to succeed as an individual as well as in a team? We have the perfect opportunity for you to earn money whilst gaining the on-the-job experience and qualifications needed for your future!

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Closing date: 18 Oct 2021

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Working on a rota, covering hours of work between 07:00 & 19:00 along with occasional weekends and bank holidays when required

    Total hours per week: 37.50

  • Expected duration

    16 months

  • Possible start date

    19 Oct 2021

  • Date posted

    02 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001745587

  • Positions

    1 available

As a Contact Centre Sales Advisor, you will be part of an exciting and vibrant team that loves engaging with our existing members and helping to recruit new members into our 100+ year organisation.

As well as servicing and helping recruit new members, you encourage existing members to partake in brilliant promotions and market-leading opportunities that we have created in collaboration with our strategic business partners. You will be answering their questions. Helping them to save money, make money and make their life easier in a competitive marketplace.

As well as servicing and recruiting new members, you will also:

  • Encourage existing members to partake in brilliant promotions and market-leading opportunities that we have created in collaboration with our strategic business partners
  • You will follow a planned call schedule and engage with new and potential members
  • You will be answering their questions 
  • Helping them to save money, make money and make their life easier in a competitive marketplace

Requirements and prospects

Desired skills

  • Good communication skills
  • Great telephone manner
  • Customer service skills
  • Enthusiastic

Personal qualities

  • Driven
  • Motivated
  • Positive attitude
  • Keen to learn

Desired qualifications

Grade A-C/7-4 in maths GCSE or equivalent are desirable, but not essential.

Future prospects

Full time role within the company.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

The NFRN is one of Europe’s largest employers’ associations, with more than 15,000 independent retail stores across the UK and Ireland.

We exist to help independent retailers compete more effectively in today’s tough market which never stands still, plus a whole lot more than you might expect from an organisation that has been supporting retailers for over 100 years

Our membership is varied and includes newsagents, convenience stores, confectioners, florists, petrol forecourts, news deliverers, off-licenses, post offices, coffee shops, and card and stationery shops.

and card and stationery shops.

Employer

NFRN HOLDINGS LIMITED

Address

Bede House

Belmont Business Park

Durham

DH1 1TW

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Training

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Lauren Gulliver lauren.gulliver@keytraining.co.uk

  • Level 2 Customer Service Practitioner Apprenticship Standard
  • Functional Skills if required 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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