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This is a great opportunity for someone to join a growing organization. As Receptionist you will oversee all aspects of running day-to-day duties of the reception area and assist the Accommodation Manager with their daily tasks.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Nov 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    5 day, shifts either, 07:00 - 15:30 or 10:30 - 19:00.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    29 Nov 2021

  • Date posted

    30 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

As an Apprentice Receptionist, your tasks would typically include:

  • To be the first point of contact for residents and visitors at “Riverside House”
  • Have a professional telephone manner
  • To be the first port of call for any issues that arise, logging and dealing with any queries or complaints
  • Assist with any enquiries that come through and update the enquiries spreadsheet
  • Look after the welfare of students and, where appropriate, liaise with the Management company and University
  • Obtain and log all details of the students including all emergency information
  • Respond to emergencies and contact appropriate parties when needed.
  • Assist and conduct ‘move in’ and ‘move out’ residents and ensuring all relevant documents have been obtained
  • Assist the Accommodation Manager with the back-office filing
  • Ensuring we have all documentation in from student that is necessary and chasing when necessary
  • Maintaining the resident record system and cross referencing all details to ensuring all information is correct and up to date
  • Receive post and distribute as well as log parcels and accept deliveries.
  • Able to handle petty cash and fill in appropriate forms and ensure it is correct
  • Book, order and obtain payment for any extra services required by the residents such as private cleans, laundry, printing etc
  • Complete and update all logs i.e. overnight guests, loss of keys etc. daily or as necessary
  • Ensure that the reception areas are kept clean and tidy
  • Supervise and undertake, when necessary, periodic checks of communal kitchens, bedrooms, communal grounds, and bin store and keeping track of those findings
  • Periodic checks of key fob logs – investigate any anomalies / concerns and report as well as administering new key fobs
  • Arrange for maintenance and housekeeping to attend to any issues
  • Supervise housekeeping, maintenance, external grounds maintenance, refuse collection, window cleaning and security staff to ensure smooth running of day to day activities within the building.
  • Ensure daily routine jobs are completed as well as liaising with the Head Housekeeper to get a daily update and their jobs
  • Post information notices for the students
  • Assist with the issuing of notices to students in respect of non-compliance of house rules and regulations and tenancy agreement
  • Maintain log of broken or damaged appliances and liaise with Management Company/ Letting Agents regarding these
  • Assist with marketing student accommodation, helping with the social media and by way of publishing a regular student newsletter
  • Ensure you have knowledge of all office procedures
  • Maintaining the important contact list making sure all details are up to date
  • Overlook the CCTV and ensure security is always effective
  • Ensure Health & Safety is considered in the day to day running of the business and accommodation
  • To be sensitive to cultural differences

What you could go on to do:

Possible progression within the company and progression onto the next level apprenticeship.

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

Requirements and prospects

Desired skills

  • Excellent written and communication skills
  • Good IT skills
  • Good organisational skills
  • Have reasonable knowledge of Health & Safety and Security

Personal qualities

  • Prioritise workload
  • Well presented
  • Tact and diplomacy
  • Flexible
  • Energetic and enthusiastic
  • Solve problems quickly
  • Ability to keep calm under pressure

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Future prospects

Possible progression within the company and progression onto the next-level apprenticeship upon completion.

About the employer

Portergate Property Management is one of several sub-companies underneath Portergate which specialises in premium student accommodation across the North West of England. We excel in providing purpose-built city living in strategic locations, close to universities and key amenities.




Friargate Court

154 Market Street West



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Training provider

The Growth Company

Applications for this apprenticeship are being processed by Skills Solutions Ltd

Level 2 Customer Service Practitioner apprenticeship standard.

Full apprenticeship training provided, working towards an Intermediate Level Apprenticeship gaining a Level 2 qualification in Customer Service.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Nov 2021