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Team Member Apprentice ROADCHEF LIMITED

Roadchef are recruiting! Are you someone who is willing to learn and motivated to be the best you can be? This Apprenticeship with Roadchef is a fantastic opportunity to learn new skills.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Feb 2022

Apprenticeship summary

  • Weekly wage

    £227.40 - £273.30

  • Working week

    Shift Work. Shifts TBC.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    14 Feb 2022

  • Date posted

    30 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    4 available

At Roadchef you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months.

Working within the site team the role is responsible for ensuring sales are maximised by providing gold standard customer service to all of our customers and ensuring adequate amounts of merchandising, food and drink are available at all times. Supporting the Unit Manager/Assistant Unit Manager in the delivery of set Key Performance Indicators (KPI) targets within the unit. The duties will include working front and back of house as required and guided by the manager on duty while adhering to all company and brand standards.

Your responsibilities will include: 

  • Acknowledge all customers in a polite and friendly manner and remain positive during all customer interactions
  • Verbally greet/acknowledge all customers, say please and thank you when interacting with customers and give a parting pleasantry when customers leave
  • Demonstrate positive body language to colleagues and customers
  • Recommend an appropriate additional product, service or promotion to every individual customer
  • Communicate with fellow team members and management in a constructive and appropriate manner
  • Deal effectively with customer issues and escalate to a supervisor or manager as appropriate
  • Ensure that if untidy areas are seen they get tidied including toilets, bins and outside areas
  • Put forward ideas and suggestions for improvements

Requirements and prospects

Desired skills

  • Able to work well in a team
  • Good communication skills
  • Able to prioritise tasks and prepared to work in a busy environment

Personal qualities

  • Takes care of own appearance
  • Appreciates the differences in people and the diversity within the team
  • Willing and eager to learn and act on feedback

Desired qualifications

No qualifications required!

Future prospects

Ongoing learning and development.

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer

Roadchef is one of Britain’s leading roadside service area operators, welcoming more than 52 million customers every year. You can find us at 30 different locations on the motorway and major trunk roads across the length and breadth of the country.

With a range of facilities and services to suit every customer, we’re here to provide a relaxing and refreshing break, leaving you ready to carry on with your journey.




M1 Watford Gap Motorway Services Ar



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Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd

Alongside this job role, you also will be studying towards your:

  • Hospitality Team Member Level 2 Apprenticeship (Food and Beverage) 
  • Functional Skills in English and maths

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Feb 2022