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Customer Service Apprentice GRUNDFOS PUMPS LIMITED

Contribute to a thriving sales team whilst delivering great customer services through varying distribution channels i.e. Telephone, email, live chat or instant messaging.

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Closing date: 01 Nov 2021

Apprenticeship summary

  • Weekly wage

    £212.75

  • Working week

    Monday - Friday, 8:30am - 5:00pm with 1 hour for lunch

    Total hours per week: 37.00

  • Expected duration

    17 months

  • Possible start date

    15 Nov 2021

  • Date posted

    29 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001744808

  • Positions

    2 available

Duties include:

  • Prioritise and process customer requests submitted by telephone, email, live chat or instant messaging
  • Learn how to use database systems and technology to deliver great customer service
  • Work as part of the sales team to drive positive company sales results
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Maintain thorough and accurate interaction records
  • Organise workflow to meet customer expectations
  • Communicate and coordinate with internal/external personnel
  • Follow up on customer interactions within set SLA
  • Undertake CRM quotations
  • Handle and resolve customer complaints first time
  • Provide pricing and delivery information
  • Engage in suitable project work as required to the benefit of Grundfos
  • Periodically it may be required that you visit specific customers for self-development and to develop the account for Grundfos

Requirements and prospects

Desired skills

  • Good communication skills

Personal qualities

  • The ability to work in a demanding and fluid environment 
  • Commitment, drive and enthusiasm 
  • Self-starter with a proactive approach and be able to work on own initiative
  • Confident & articulate

Desired qualifications

  • Minimum 5 GCSE (or equivalent) 9 - 4 (A-C) not essential but is desired 

Future prospects

  • There will also be a chance to progress onto higher levels and consequently deal with more advanced responsibilities and duties. This will be entirely dependent on performance/ability.

Things to consider

  • You must be able to clearly communicate via telephone and email.

About the employer

Grundfos is a global leader in advanced pump solutions and a trendsetter in water technology. We contribute to global sustainability by pioneering technologies that improve quality of life for people and care for the planet. 

Employer

GRUNDFOS PUMPS LIMITED

Address

Daten Park

Kelburn Court

Warrington

WA3 6JA

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Training

Training provider

INTEC BUSINESS COLLEGES LIMITED

Applications for this apprenticeship are being processed by Intec Business Colleges

Contact

Shelley Lea 07841361547 shelley.lea@intecbusinesscolleges.co.uk

  • Level 2 Customer Service Practitioner standard
  • Level 2 Functional Skills in maths and English if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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