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Customer Service Advisor Apprentice Forfarmers Uk Limited

ForFarmers is an internationally operating feed company that offers Total Feed solutions for conventional and organic livestock farming. They have an exciting opportunity for an Apprentice to join their office in Rougham, Bury St Edmunds.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2021

Apprenticeship summary

  • Annual wage

    £16,800.00

  • Working week

    Monday - Friday - Staggered start and finish between 8am-5:30pm. 1 hour unpaid lunch

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    02 Nov 2021

  • Date posted

    29 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001744575

  • Positions

    1 available

Customer Service Advisor Apprenticeship

Location Bury St Edmunds, Suffolk – full time position

As a Customer Service Advisor Apprenticeship you will deliver world class tailored customer service to both internal and external customers. As the first point of contact for these key customers you will listen to and review their needs, ensuring the best possible outcome for both the customer and ForFarmers. You will be focused on order, prescription and complaint management, in addition to structured reporting requirements, whilst proactively identifying ways to improve the customer experience at every opportunity. This is a unique customer service role in a fast paced, variable environment, which is equally demanding and rewarding.

Tasks and responsibilities as a Customer Service Advisor Apprenticeship:

Order Management:

  • Ensure the smooth flow of order information throughout the supply chain, liaising with key internal stakeholders to manage orders against available capacity
  • Execute strategic order reviews to maximise fleet and production efficiency, to include dual dates, mill multiples, drop size and other supply chain principles
  • Develop a deep knowledge and understanding of the key account process, its farmers and contract growers
  • Offer highly efficient problem solving solutions
  • Produce accurate reports within a timely manner

Prescription Management:

  • Facilitate veterinary liaison with regards to prescription requirements for medicated diets, adhering to protocols and legal stipulations at all times

Complaint Management:

  • Effective and efficient management of customer complaints, utilising the ForFarmers complaints system
  • Enhance the complaints service for our key account through working collaboratively with key stakeholders to reach mutually beneficial outcomes

We offer excellent employment conditions, a good work atmosphere and plenty of freedom.

Working with ForFarmers means working with: an internationally growing and highly dynamic company, a result-orientated organisation with a pleasant and informal work atmosphere, a company that gives you scope for individual initiative and responsibility as a result of which you can partially create your position and your future. Naturally, ForFarmers offers a good salary which suits your role, as well as excellent fringe benefits.


Requirements and prospects

Desired skills

  • Excellent telephone manner, combined with outstanding written communication
  • Previous Customer Service experience, preferably in the Agricultural Industry
  • The ability to work accurately and professionally under pressure
  • A highly motivated individual, with exceptional attention to detail and organisational skills
  • A team player, who can communicate effectively at all levels within the organisation
  • Logical with a desire to problem solve
  • SAP experience
  • Microsoft Office experience, including Excel

Personal qualities

  • Confident
  • Tenacious
  • Well organised
  • Hard working

Desired qualifications

  • GCSE Grade 4/C or above in maths and English, or equivalent

Future prospects

Once the Apprenticeship has been achieved we would look to employ the successful candidate in the permanent role of Key Account Customer Service Advisor. The team is growing and we are currently in the progress of creating a customer service Centre Excellence at this location so as the team grows so will the opportunities.

Things to consider

This is an entry level for a ambitious individual looking to begin or further their career within a busy a customer service department. It is a full time office based role at our Head Office. The role is part of a team and will involves a significant amount of time communicating both verbally and in writing. A background or an interest in farming would be beneficial but not essential. You will eventually work weekends - 8am to 12noon - from home and after 3 months training - 1 in 6 weekends and possibly 1 in 6 bank holidays 8.30 - 5.


About the employer

Did you know that:

  • ForFarmers (Lochem, the Netherlands) is an internationally operating feed company that offers Total Feed solutions for conventional and organic livestock farming
  • ForFarmers has a turnover of 2.4 billion euros and produces 10 million tonnes of animal feed per year?
  • ForFarmers employs approximately 2,700 people and has sites in the Netherlands, Germany, Belgium, Poland and the UK?
  • ForFarmers invests significantly in sustainability, animal welfare and safety?
  • ForFarmers has the ambition to become the best supplier of feed for domestic animals in Europe and is well on its way? And that you can play a role in this?

We offer: excellent employment conditions, a good work atmosphere and plenty of freedom. Working with ForFarmers means working with: an internationally growing and highly dynamic company, a result-orientated organisation with a pleasant and informal work atmosphere, a company that gives you scope for individual initiative and responsibility as a result of which you can partially create your position and your future. Naturally, ForFarmers offers a good salary which suits your role, as well as excellent fringe benefits.

Employer

Forfarmers Uk Limited

Address

Forfarmers UK Ltd, Horizon House, Fred Castle Way, Rougham Industrial Estate, Rougham

BURY ST. EDMUNDS

IP30 9ND

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Training

Training provider

WEST SUFFOLK COLLEGE

Applications for this apprenticeship are being processed by West Suffolk College

Contact

Jo Pine jo.pine@wsc.ac.uk

  • Full Level 2 Customer Service Practitioner Apprenticeship
  • Functional skills if needed

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2021