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Retail Parts Advisor Apprentice Orwell Trucks Ltd TA: Orwell Truck & Van

An excellent opportunity for an outgoing and proactive individual with fantastic communication skills, offering the chance to work for one of the most prestigious automotive companies. Working in a busy environment, constantly representing the brand by exceeding our customer’s expectations and delivering an unparalleled level of service & quality.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2021

Apprenticeship summary

  • Weekly wage

    £150.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts TBC. This will be confirmed by the employer at interview, as days and times may vary.

    Total hours per week: 35.00

  • Expected duration

    3 years

  • Possible start date

    01 Nov 2021

  • Date posted

    27 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001743827

  • Positions

    1 available

The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working both behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation.

Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role. On achievement, you will progress to Level 3 Retail Team Leader to further develop and apply your skills in more complex situations.

The role of a Retail (Parts) Advisor Apprentice:

  • Building and maintaining relationships with internal and external customers both in person and over the phone
  • Developing relationships with other departments
  • Preparing orders
  • Meeting deadlines
  • Stock Control/ Management
  • Processing Warranty Claims and Payments
  • Identifying Parts
  • Business development/ Planning
  • Marketing and Visual Merchandising
  • Forecasting and Budgeting
  • Managing logistics including organising and arranging deliveries

Important information.

We welcome applications from everyone irrespective of gender and ethnicity. We are committed to equal opportunities therefore if you have a disability please state this on your application form and measures will be put in place to support you.

The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage. Further details can be found at https://www.gov.uk/apprenticeships-guide/pay-and-conditions.

You will be required to work the minimum duration of 30 hours per week and a minimum of 20% of your working hours are allocated to ‘off-the-job’ training. Training will take place as one-week blocks at our Apprentice Academy in Milton Keynes. We will talk you through this during the application process.

We will support you in gaining Functional Skills in mathematics and English should you require them.


Requirements and prospects

Desired skills

Candidates need to have or be willing to develop:

  • Customer service skills
  • Sales skills
  • Organisational skills
  • ICT skills
  • Good communication skills
  • Complaint resolution skills
  • Problem solving abilities
  • Ability to work independently and as part of a team

Personal qualities

  • Good team player
  • Flexibility
  • An interest in motor vehicles

Desired qualifications

GCSE grades (or equivalent) 9-4/A*-C in:

  • Mathematics
  • English Language

Future prospects

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

  • Parts process specialist
  • Parts supervisor
  • Parts manager
  • After sales manager
  • May lead to sales executive

Things to consider

Please consider the time to travel to the site of employment daily and consider the cost of travel in relation to apprenticeship wages.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates. For updates on the National Living Wage please see: https://www.gov.uk/government/news/national-living-wage-increase-to-protect-workers-living-standards


About the employer

A globally recognised car company who's range includes some of the most valuable brands in the automotive industry.

Employer

Orwell Trucks Ltd TA: Orwell Truck & Van

Address

28

Betts Avenue

Ipswich

IP5 3RH

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Training

Training provider

MERCEDES-BENZ UK LIMITED

Applications for this apprenticeship are being processed by Mercedes-Benz (Uk)

Contact

01908 301496 apprentice_recruitment@daimler.com

  • Level 2 Retailer Apprenticeship Standard

Candidates need to have or be willing to develop:

  • Customer service skills
  • Sales skills
  • Organisational skills
  • ICT skills
  • Complaint resolution skills
  • Problem solving abilities
  • Ability to work independently and as part of a team
  • Flexibility
  • An interest in motor vehicles

Apprenticeship standard

Retailer

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2021