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Apprentice Receptionist Durrant House Hotel

Exciting opportunity to complete an Apprenticeship in hospitality team member specialising in reception. Undertaking the role of apprentice receptionist whilst working within the Durrant House Hotel. Apply today!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Oct 2021

Apprenticeship summary

  • Weekly wage

    £195.00

  • Working week

    5 Days out of 7 various shifts including weekends. Shifts TBC.

    Total hours per week: 30.00

  • Expected duration

    16 months

  • Possible start date

    27 Oct 2021

  • Date posted

    27 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001743611

  • Positions

    1 available

We are looking for an enthusiastic apprentice receptionist to join our friendly team at Durrant House Hotel.

The role will involve working on our reception desk, assisting our guests in person, by phone, and e-mail.

As part of your daily duties you will book guests onto the booking system. You will also assist with the arrival and departure of guests, ensuring all outstanding balances are paid.

As part of your role, you will be required to take payments by cash and card from guests. You will be responsible for ensuring that all deposits and payments balance at the end of your shift.

Other duties to include:

  • Checking guests in and out
  • Dealing with telephone enquiries
  • Preparing bills and processing payments
  • Liaising with other departments within the hotel
  • Provide local information to the guests
  • Assisting with food and beverage service when required
  • Working in the gifts shop when required

Requirements and prospects

Desired skills

  • If you are not afraid to face customers with a smile and have a friendly, easy-going personality, we would like to hear from you
  • Good IT skills
  • Good telephone manner
  • Good organisational and time management skills

Personal qualities

  • You must be very well presented
  • Be able to work on your own initiative and within a team environment

Desired qualifications

  • None required

Future prospects

  • If the apprenticeship is successfully completed, there may be an opportunity for permanent employment within the hotel

Things to consider

  • This vacancy may close before the closing date if a suitable candidate is found. All published dates can therefore be flexible and will be dependent on suitable candidates coming forward and registering appropriate interest
  • Level 2 Hospitality Team Member Specialising in Reception Apprenticeship
  • Apprenticeship standards are aimed at developing skills within the apprentices chosen career route
  • Each standard has set knowledge, skills, and behaviours required to be successful within the job role
  • This will include the completion of Functional Skills in English and maths where applicable
  • Once the apprentice has completed a minimum of 12-months training, and the employer and Babcock regional trainer confirm they have met all the requirements of the standard, they will be put through to End Point Assessment
  • The End Point Assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role
  • Each apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face-to-face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the End Point Assessment
  • The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

We are a busy all season 125-bedroom hotel located in Bideford. We have bookings from both private and coach guests. We offer conference, banqueting and meeting facilities. We also hold dance weekends and private functions. We have the Olive Tree Restaurant and Appledore Bar. Food is served in the hotel from 12.00 noon until 21:30pm. We also have a Spa offering beauty treatments to both residents and non-residents of the hotel.

Employer

Durrant House Hotel

Address

Heywood Road

Bideford

EX39 3QB

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Training

Training provider

BABCOCK TRAINING LIMITED

Applications for this apprenticeship are being processed by Babcock Training Limited

Contact

Debbie Pennington 01704 502 243 debbie.pennington@babcockinternational.com

  • Level 2 Hospitality Team Member Specialising in Reception Apprenticeship

Apprenticeship standards are aimed at developing skills within the apprentices chosen career route.

Each standard has set knowledge, skills, and behaviours required to be successful within the job role.

This will include the completion of Functional Skills in English and maths where applicable.

Once the apprentice has completed a minimum of 12-months training, and the employer and Babcock regional trainer confirm they have met all the requirements of the standard, they will be put through to End Point Assessment.

The End Point Assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.

Each apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face-to-face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the End Point Assessment.

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)


Employer's Application Instructions

To continue please click apply. At this point you will enter the Babcock Training website where you can review the Job Vacancy in more detail and apply. Please complete the application form. Your details will be sent to the Employer. Any problems applying or enquiries please call Debbie on 01704 502 243.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Oct 2021