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Customer Service/ Administration Apprentice in a Sales Office Pemsa Uk Ltd

We are looking for two apprentices to become part of a small friendly tight knit team (happy with banter and lively conversation from both colleagues and customers). You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

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Closing date: 14 Nov 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Thursday, 08:00 - 17:00 and Friday, 08:00 - 16:00.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    15 Nov 2021

  • Date posted

    27 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

Responsibilities will include:

Dealing with customer enquiries/queries both via email and telephone:

  • Delivery ETAs
  • Proof of delivery requests
  • Product prices
  • Stock levels
  • Product descriptions and uses
  • Delivery issues / damaged items / lost goods
  • Processing customer orders on Sage

Communicating internally with warehouse staff:

  • Dispatch times for customers
  • Stock levels
  • Damages in the warehouse

Typing and pricing quotations for customers:

  • Requesting information regarding the project
  • Pricing the project according to value and volume required on each delivery

Planning transport delivery routes:

  • Grouping similar delivery addresses together
  • Speaking with couriers for delivery quotations
  • Assisting drivers with locating sites / contacts

General office administration:

  • Mailing duties
  • Filing
  • Assisting with accounts queries

Requirements and prospects

Desired skills

  • Computer skills, knowledge of Microsoft Office packages e.g. Outlook, Word, and Excel
  • Excellent communication skills (written and verbal)

Personal qualities

  • Positive attitude
  • Hard working
  • Positive attitude & self-motivated
  • Friendly & keen to learn
  • Organised
  • Ability to use own initiative
  • Willing to work within a small, busy team
  • Attention to detail
  • A genuine interest in learning from colleagues
  • Happy to become part of a small tightknit team (happy with banter and lively conversation from both colleagues and customers!)

Desired qualifications

GCSEs but no grade levels required but a good general education and more importantly the ‘drive’ to complete the course and work hard.

Future prospects

Full-time permanent position within the Sales Office available, for the right person.

Things to consider

Can you easily travel to the office in Hunslet?

Are you happy to work in a small, busy team?

Are you happy with lively conversation and ‘banter’ from both colleagues and customers?

Interviews may take before the advertised close date and offers of an apprenticeship may be made, please apply early.

About the employer

We are a Cable Management Manufacturer, our head office which is based in Madrid, Spain (Celebrated 50 years in 2019).

The Leeds office distributes goods to the whole of the UK and Ireland (Celebrating 18 years this year).

We have further offices in France, Columbia, and Portugal.


Pemsa Uk Ltd



Sussex Avenue


LS10 2LF

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Training provider


Applications for this apprenticeship are being processed by Learning Innovations Training Team Limited


Steve Marshall 0791 872 3685

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Company in-house training supported by an experienced and very supportive trained team

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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