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Optical Assistant Apprentice Suzanne Floyd

This vacancy is for an Apprentice Optical Assistant based in Shropshire. The successful applicant will have the opportunity to undertake valuable work experience whilst gaining on the job qualifications.

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Closing date: 26 Nov 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working week to be confirmed at interview

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    06 Dec 2021

  • Date posted

    23 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

An opportunity to join an optical practice who deliver professional and friendly advice to their patients.

As an Optical Assistant you will learn all aspects of the customer journey including admin both NHS and using the practice management system, booking appointments, meeting and greeting patients, updating on the progress of their glasses and learning about frames and lenses allowing you to advise on the best glasses to suit their needs.

The duties within this role include:

  • Greeting customers in a professional and friendly manner as they enter the practice
  • Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer’s vision
  • Helping customer’s select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements
  • Be able to explain the features and benefits of particular frames, using non-technical customer friendly language
  • Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses
  • Making adjustments to customers spectacle frames using the correct tools to ensure stability and comfort
  • Basic frame repairs
  • Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements 
  • Ordering prescription glasses and contact lenses in for the customer
  • Correct completion of NHS paperwork and written records in-line with company procedures
  • Making follow up appointments for customers
  • Use a focimetre to find the prescription from spectacles
  • Communicate contact lenses suitability, features and benefits
  • Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing
  • Explaining offers and products to customers
  • Taking payments from customers

Requirements and prospects

Desired skills

  • A good communicator and be willing to be part of a team supporting each other
  • The ability to make decisions and use their own initiative
  • Have strong organisational skills, as well as having a caring nature and be comfortable talking to customers at all levels and ages

Personal qualities

  • The ability to work as an individual as well as part of a team and be respectful to team members at all times
  • Be an excellent communicator at all levels, via telephone and face to face
  • Be able to use their own initiative

Desired qualifications

A minimum of two GCSEs at grade 3 (grade D) or above in Maths and English is required.

Future prospects

The successful candidate will work towards achieving a level 2 qualification in Optical with experience in a busy Optical Practice.

Upon completion of the Level 2 qualification, you will be an experienced and qualified optical assistant, and as such you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.

You could go on to acquire higher level optical qualifications such as:

  • Ophthalmic Dispensing - Become a qualified Dispensing Optician 
  • Contact lens Optician - fit Contact lenses
  • Low vision specialist - help people where traditional spectacles will not suffice
  • Supply low vision aids, magnifiers, advice on improving contrast and on other non Optical aids such as bump-ons
  • Optometry courses - carry out full eye examinations and issue prescriptions
  • Clinical representative - visiting practices introducing new frame ranges and Ophthalmic lenses
  • In-practice trainer - You could use your knowledge to train others
  • Other non-clinical roles
  • Practice Management - Go into a Management course

Things to consider

Please do not contact Company direct. PLEASE NOTE, we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply ASAP if you wish to be considered for this role.

About the employer

Suzanne Floyd Optometrist is an independent practice in the Shropshire market town of Craven Arms, established in 1992.

The business is owned by local couple Tim & Liz Jones. Tim is a qualified Dispensing Optician and manages the operational side of the business with Liz managing the financial side. Tim has worked within the Optical profession for over 30 years and is available to help and advise on the latest frame and lens options as well as resolving any frame fitting issues.

We stock a wide range of frames and have a selection of Brands including Barbour, Joules, Titanflex, Chantelle, Guess, Wolf and Police. We have a full range of products with complete glasses available from £69.

For new introductions look under the "Whats New" page.

We offer a choice of Optometrists for eye examinations with appointments available on most days of the week.

We are registered in the Shropshire MECS (Minor Eye Conditions Service) scheme.


Suzanne Floyd



Dale Street

Craven Arms


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Training provider


Applications for this apprenticeship are being processed by Training 2000 Ltd


Chelsey Mawman 01254 54659

  • Level 2 Optical Assistant Apprenticeship
  • Functional Skills Level 1 in Functional skills Maths and Literacy, can be obtained on the course (if required)
  • Enhancement / challenge - how to develop ourselves
  • Equality and diversity - treating others equally, respect / accept others from different backgrounds
  • British values - democracy, rule of law, respect and tolerance, individual liberty
  • Prevent - safeguarding individuals from being drawn into terrorism
  • Digital skills - keeping up with technology and effective use

Apprenticeship standard

Optical assistant

Level 2 (GCSE)

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