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IT Network Engineer Apprentice TIMELESS IT BUSINESS LTD

We are looking for an enthusiastic and determined person to join our growing support team. You will work alongside our current engineers to support both home and business customers with a wide range of issues. You will work both in a team and by yourself on support tickets and projects ranging from basic virus removal to network/server installs.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday between 9am - 5pm. Shifts TBC.

    Total hours per week: 35.00

  • Expected duration

    3 years

  • Possible start date

    07 Nov 2021

  • Date posted

    23 Jul 2021

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    1 available

The right candidate will be able to develop their skills and progress from, technical support to technical project management for client-based projects. Required Technical Skills:

  • Able to diagnose and resolve technical issues on PC, Mac, and Server operating systems
  • Basic understanding of Windows networking within a Business
  • Desktop and Server hardware knowledge/troubleshooting
  • Knowledge with basic networking such as DHCP, DNS, VPN’s
  • Some Knowledge with Microsoft 365 (Exchange)
  • Setting up and configuring new laptops and desktops
  • Undertaking small- to medium-sized IT projects

Requirements and prospects

Desired skills

  • Good communication and organisation skills
  • Full UK Driving License but not essential 
  • Experience with the following: DHCP, DNS, VPN, Windows Server, Windows 10

Personal qualities

  • To be able to work as part of an established team

Desired qualifications

  • GCSE A*-C/9-4 in maths and English or equivalent
  • A minimum 12-18 month’s experience in 1/2nd line IT Support or have completed an IT support apprenticeship

Future prospects

  • We are very keen to expand this role further after the placement/apprenticeship has been completed successfully, with the potential to continue within the company in a support Engineer role

Things to consider

  • The salary range for this role is £17,000 - £19,000 per year

About the employer

Timeless IMS provides managed technology services for business in the Manufacturing, Logistics, Construction and Financial Services Sectors. Our Ethos is based on providing bespoke solutions and services to high profile clients and our values revolve around our team culture & communication. We are based in Ashford, Surrey with excellent road and rail connections to our offices.




Timeless I T Business Ltd, 21a Woodthorpe Road


TW15 2RP

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Training provider


Applications for this apprenticeship are being processed by SOUTH THAMES COLLEGES GROUP


Rebecca Dalton

Network Engineer Level 4 Apprenticeship Standard: -

A training Plan will be set up with weekly progress meetings with the technical supervisor and your college/training provider. this will include reviewing their attendance, timekeeping, teamwork, communication skills and work progress.

During your off the job training at Kingston College you  will develop the necessary Knowledge, Skills and Behaviours to be a competent Network Engineer

  • Understands and applies the principles of networking, protocols and associated technologies (specifically this should include the latest published versions of OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs)
  • Understands and applies the applied maths required to be a network engineer (e.g. algorithms, data, binary, probability and statistics)
  • Understands the causes and consequences of system failure including load balance and storage protocols and responds appropriately
  • Understands the architecture of a typical business IT system, including hardware, OS, server, virtualisation, middleware and applications
  • Understands and responds to security threats, firewalls and vulnerabilities

Skills and Behaviours

  • Logical and creative thinking skills
  • Analytical and problem-solving skills
  • Ability to work independently and to take responsibility
  • Can use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations
  • Maintain productive, professional and secure working environment

Apprenticeship standard

Network engineer

Level 4 (Higher national Certificate)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2021