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Apprentice Customer Relationship Advisor Ramsbottom Enterprises Limited

Our customers are the backbone of our business and we strive for excellent customer service in every aspect of our provision. We are currently expanding our team and have an opportunity for an individual with a friendly disposition, a confident can-do attitude and with a keen desire to learn to join us.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Oct 2021

Apprenticeship summary

  • Weekly wage

    £150.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working hours will be between opening hours of Monday - Friday, 08:30 - 17:30, with a 30-minute lunch break and Saturday (must be able to work) 08:30 - 13:30.

    Total hours per week: 35.00

  • Expected duration

    16 months

  • Possible start date

    01 Nov 2021

  • Date posted

    29 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001742192

  • Positions

    1 available

Responsibilities will include:

  • Promoting PO Home phone services to customers
  • Promoting Post Office Car/Home Insurance products
  • Dealing with large volumes of uncollected mail and preparing it ready for collection by customers
  • Being confident in promoting PO services and overcoming objections with positives
  • Always looking for opportunities to cross sell PO products and services
  • Working as part of a team to achieve overall objectives
  • Maintain general good housekeeping and cleanliness of the workspace
  • Targeted on selling premium services

Requirements and prospects

Desired skills

  • Confident mathematical skills
  • Excellent communication skills

Personal qualities

  • Commercially focussed
  • Able to multi-task
  • Conscientious
  • Positive
  • Confident
  • Outgoing
  • Calm nature
  • Understanding and interpreting customer needs
  • Ability to explain services clearly
  • Ability to work under pressure
  • Good attention to detail
  • Good memory for paperwork and services

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English or must be willing to work towards.

Future prospects

Following the successful achievement of your apprenticeship, we will review your skills and achievements and plan an appropriate progression route within the business.


About the employer

We are the local Post Office situated in the thriving heart of Ramsbottom town centre. We service the local area and have a wide range of clients including businesses and members of the general public. We offer a vast array of services, so every customer and every day is different.

Employer

Ramsbottom Enterprises Limited

Address

King Street

Bury

BL0 9AA

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Training

Training provider

BURY COLLEGE

Applications for this apprenticeship are being processed by Bury College

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

This is a work-based qualification although some college attendance may be required for Functional Skills.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Oct 2021