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Technical Support Engineer Apprentice Global Computing Solutions

Supporting senior IT staff. Server and Network Maintenance. Report writing and data presentation

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Closing date: 28 Oct 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    10 Nov 2021

  • Date posted

    23 Jul 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001741788

  • Positions

    1 available

An opportunity for an apprentice to learn a set of skills in a real-world commercial environment.

We provide IT Support to schools and businesses in the Kirklees area, focusing mainly on Primary Schools. Alongside your day at college, you will work with senior IT staff and will be trained to be:

  • The first point of contact for our customers
  • You will log jobs on to our system
  • Dealing with enquiries by telephone, face to face and online
  • Download software on to PCs
  • You will be someone who is passionate about giving great customer service and loves what you do

As your experience grows you will be responsible for the

  • Repair and maintenance of all equipment (network and end user) and software
  • Gving technical advice for developments

This apprenticeship has a full-time role available at the end for any candidate that shows understanding in the field and great customer service.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons
  • Complete all required assignments with by the required timeline.
  • Build up your portfolio of evidence on-going during your apprenticeship programme.
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.


Requirements and prospects

Desired skills

  • Keen interest in Computer and IT systems
  • Fast learner
  • Mathematical mind
  • Great communication

Personal qualities

  • Diligent
  • Reliable
  • Polite
  • Personable
  • Motivated to learn

Desired qualifications

Recommended

L3 or equivalent

Maths and English Grade 4/C or above

Future prospects

Opportunity for full time job and career at Global Computing Solutions.

Things to consider

Requires working at numerous Primary Schools. Driving license and access to a vehicle would be beneficial.

Following applying for this vacancy the first stage, after your initial application, will be to attend an interview with Nichola Barnes via Zoom.  If you do not attend this interview your application will not progress any further.

For any further information on this vacancy please contact Nichola Barnes at Kirklees College on

E-mail: nbarnes@kirkleescollege.ac.uk

Mobile Number:   07788390025

Apprenticeship Team:  apprenticeships@kirkleescollege.ac.uk

NO CONTACT should be made with the employer at this initial stage, the College is more than happy to help you with any queries you may have.

The salary may be negotiable.  This will depend on experience. 

The salary may also increase after a probationary period, if the budget allows, following successful employment and production of the required work towards achieving the qualifications towards the apprenticeship training programme.

This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.

Your employer will allow you time off for study and this will be part of your contract of employment.  You should attend all required classes and keep up to date with any set work.

Candidates may be asked to complete an assessment as part of the interview process. Information will be in your interview letter.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

IT Support and Consulting

Employer

Global Computing Solutions

Address

Unit 4

Ponderosa Business Park

Smithies Lane

Heckmondwike

WF16 0PR

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Training

Training provider

KIRKLEES COLLEGE

Applications for this apprenticeship are being processed by Kirklees College

Contact

Nichola Barnes 07788390025 apprenticeships@kirkleescollege.ac.uk

The IT Solutions Technician apprenticeship equips learners with the technical skills they need to build competency within their role, developing a core set of technical and academic skills for IT Support and Networking. This covers subject areas below:

  • Networking
  • IT Security
  • Health and Safety
  • Cloud and Cloud Services
  • Hardware and Software

Learners will be required to engage in training in the workplace as well as college. They will learn to use tools to find solutions to non-routine problems through problem solving, help desk service and support, workflow management and technical support for a number of different platforms including PCs, laptops, networks, and servers.

Apprenticeship standard

IT solutions technician

Level 3 (A level)


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