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We are currently going through a strong period of growth and looking for great people to join our fantastic team. During your time with us you will gain experience within our Hardware department, IT Helpdesk and Managed Services team. You will primarily be based at the office address with occasional travel to client site.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Weekly wage


  • Working week

    TBC upon interview.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    25 Oct 2021

  • Date posted

    21 Jul 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    5 available

The Role / Primary responsibilities:

  • To provide IT support
  • Maintaining accurate time keeping and the ability to work in a team
  • Escalating issues (when required) in a timely manner
  • Engage in face to face training and online assignments to help support the apprenticeship programme
  • Dealing with Networking and Architecture, Mobile and Operating System and Cloud Services

Requirements and prospects

Desired skills

  • Strong customer service skills
  • Excellent communication skills
  • Ability to prioritise case load and manage time effectively
  • Ambition, passion and willingness to learn
  • Ideal required experience (training given if required):
  • Windows Server (2008 – 2019)
  • Microsoft Exchange, Office365 and Active Directory Sync
  • Active Directory, Group Policy Management and Print Management
  • Remote Desktop Services

Personal qualities

  • A strong interest in technology

Desired qualifications

You need to have 5 GCSE’s (or equivalents):

  • Maths and English at grades D/3 or above
  • 3x GCSE’s grade A-C 9/4 in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.

Future prospects

Full time opportunities are available if you successfully complete the apprenticeship.  

Things to consider

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

CST Ltd provides IT support services to over 400 clients ranging from small businesses, up to nationwide corporates.  We have built our success on providing the highest level of service to form productive long-lasting relationships. 




The Pump House

Stag Place, Town Lane

High Wycombe

HP10 0TT

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Training provider


Applications for this apprenticeship are being processed by QA Limited

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Infrastructure technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today