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Swingbridge Surgery Reception Administration Apprentice Dr James Thompson and Mr Simon Richardson

An excellent opportunity has arisen to start your career in Health Administration as a Reception Apprentice with the friendly team at the Swingbridge Surgery in Grantham. We will provide you with all the tools, training and personal support needed to enjoy and succeed in this key patient service role.

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Closing date: 10 Dec 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 10.00am - 6.00pm.

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    04 Jan 2022

  • Date posted

    21 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Working in this busy practise you will carry out a wide range of reception and administration duties receiving patients politely and dealing efficiently with any problems to support the smooth running of the surgery.

From day to day your tasks will include:

  • Make appointments
  • Maintain patient registration data
  • Register new patients
  • Receive patients
  • Deal with patients enquiries
  • Answer telephone enquiries
  • Scanning correspondence
  • Issuing and printing repeat prescriptions
  • Dealing with patient prescription queries
  • Updating repeat prescriptions and processing on-line repeat prescription requests

Requirements and prospects

Desired skills

  • Good telephone skills
  • Good IT skills
  • Excellent communication skills
  • Ability to work methodically and accurately
  • Must be literate and numerate

Personal qualities

  • Punctual and reliable
  • Team Player
  • Willing to learn
  • Positive attitude
  • Approachable and caring
  • Flexible
  • Trustworthy
  • Appreciation and understanding of Confidentiality

Desired qualifications

  • Maths & English GCSE to grade C/4 (or equivalent)

Future prospects

  • Swingbridge Surgery would like to offer a permanent role  for the right candidate successful completion of the Intermediate Apprenticeship

About the employer

Swingbridge Surgery is part of The “Welby Group” which is a progressive, high achieving group of practices based in Grantham and Bottesford.

We are forward thinking, innovative and patient focussed.

We recognise that the quality of our work is driven by the quality of our people.


Dr James Thompson and Mr Simon Richardson


Swingbridge Surgery

Swingbridge Road


NG31 7XT

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Training provider


Applications for this apprenticeship are being processed by Grantham College


Pauline Mould 01476 414429

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)

In addition to training and mentoring in the workplace, you will attend college one day a week where you will be prepared for the assessment of the Knowledge, Skills and Behaviours that you develop throughout this apprenticeship.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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