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Apprentice Customer Service Representative Pedarson Group Ltd

Customer Service - Dealing with customer issues by phone, email & online; First-line sales enquires; Liaising with couriers to resolve logistic issues; Customer returns & warranty. Operations Administration - Dealing with suppliers admin and invoicing; Credit control & finance admin; Support with stock control & internal purchasing.

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Closing date: 30 Oct 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 08:00 – 17:00 1 Hr for Lunch

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    30 Nov 2021

  • Date posted

    21 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Responsibilities of ( Customer Service )

Customer Service:

  • Dealing with customer issues by phone, email & online
  • Dealing with first-line sales enquires
  • Liaising with couriers to resolve logistic issues
  • Customer returns & warranty

Operations Administration:

  • Dealing with suppliers admin and invoicing
  • Small amount of credit control & finance admin
  • Support with stock control & internal purchasing

Requirements and prospects

Desired skills

  • Good communications skills / by email & telephone
  • Attention to detail
  • Computer literate
  • Highly motivated and have a passion for constant improvement

Personal qualities

  • Self-analytical
  • Great timekeeping
  • Honesty and integrity
  • Willingness to learn and improve

Desired qualifications

  • English & maths GCSE, or equivalents, Grade 5/B or above is preferred
  • Being able to also speak Polish would be a bonus

Future prospects

  • Once the qualification has been achieved, then the candidate will join the company profit sharing scheme

About the employer

We design and supply underfloor heating systems throughout the UK. We have 3 warehouses and an office, with currently 8 employees. We are currently growing at 25% year on year.


Pedarson Group Ltd


Martlesham Creek Industrial Estate

Sandy Lane


IP12 4SD

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Training provider


Applications for this apprenticeship are being processed by W S Training Ltd


Rachael Jones 07793444962

  • Customer service practitioner standard
  • Functional skills if needed

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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