Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Business Administration Apprentice Protec

Protec are looking to recruit a Business Administration Apprentice. Reporting to the Customer Service Manager, you will be responsible for supporting the department with general administration tasks.

Sign in to apply

Closing date: today

Apprenticeship summary

  • Annual wage

    £12,792.00

  • Working week

    Monday - Friday 8am - 5pm

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    25 Oct 2021

  • Date posted

    21 Jul 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001740967

  • Positions

    1 available

Job Description:

Reporting to the Customer Service Manager, you will be responsible for supporting the department with general administration tasks.

Responsibilities:

  • Working through your day-to-day activities within the department, ensuring they are dealt with and accounted for in the appropriate timeframe
  • Working as a team towards the achievement of all activities being completed within the department, regardless of current individual workload
  • Resolving customer queries, order processing, delivery issues with a high degree of accuracy on time
  • Providing feedback to the Customer Service Manager with issues or complaints that need escalating
  • Offering feedback to the Customers Service Manager with opportunities to build training and development around
  • Ensure quotations are handled with in a certain time frame (20 minutes)
  • Where applicable, ensure that personalisation for the customer is stuck to using the tools (Salesforce) provided to build rapport with customer base
  • Work closely with the other departments
  • To maintain all the Company’s equipment to a high standard and to maintain a high level of personal standards
  • To carry out any additional and reasonable request made by the Company
  • To constantly strive to improve through self development

Requirements and prospects

Desired skills

  • High level of attention to detail
  • Objective driven with a key focus on the job at hand
  • Must have a high level of numeracy and literacy
  • Demonstrate a willingness to contribute and progress within the role by going the extra mile

Personal qualities

  • Be able to multitask and work to a consistently high standard through a varied work load
  • A team player and problem solver
  • Thinks, speaks and always acts positively and with enthusiasm

Desired qualifications

GCSE qualification in maths and English or equivalent.

Future prospects

Customer Service Administrator/Executive.


About the employer

UK's leading manufacturer & supplier to temporary protection materials.

Employer

Protec

Address

Construction House

Addlington Industrial Estate

Macclesfield

SK10 4NL

You must have JavaScript enabled to view a map of the location


Training

Training provider

MACCLESFIELD COLLEGE

Applications for this apprenticeship are being processed by Macclesfield College

Contact

Maxim Business Training 01625 410000 apprenticeshiprecruitment@macclesfield.ac.uk

Level 3 Business Administrator Apprenticeship Qualification

Apprenticeship standard

Business administrator

Level 3 (A level)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.