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Digital Communications Technician Apprentice Redsquid Communications

Estio Training have an exciting new opportunity for a Digital Communications Technician with Redsquid based in Borehamwood. This is a great opportunity for the right candidate.

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Closing date: 22 Nov 2021

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday - Friday 9:00am-5:00pm

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    29 Nov 2021

  • Date posted

    20 Jul 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001740956

  • Positions

    1 available

This Is a superb opportunity for an individual that enjoys problem solving and communicating with customers. Not only is this a rewarding role where you can help others on a day-to-day basis; but you will be working for a company who are continuing to expand and reward their staff. This results both in terms of incentives and training, along with the chance of progression within your career.

1st Line Customer Support is required to join an independent business telecommunications provider delivering fixed line, telephony, and data connectivity solutions.

This is a desk-based role located at our offices in Hertfordshire, this is an opportunity for an individual who is passionate about supporting clients and finding the right solutions for them.

Working closely with the existing team, you will be the first point of contact for our customers, handling a high volume of tickets via telephone, email, and live chat enquiry’s-delivering exceptional customer service, ensuring maximum customer satisfaction.

Your duties and responsibilities in this role will consist of:

  • Dealing with technical queries over the phone, email and via our web chat to ensure 100% customer satisfaction
  • Complex tasks and faults resolution
  • Making changes to customers’ systems remotely
  • Thoroughly document customer interactions through tickets on the CRM system
  • Analyse customer issues and provide solutions through troubleshooting guidance and support processes
  • Building strong and enduring personal relationships with customers
  • Liaise with third parties such as suppliers and the networks
  • Work to service level agreements
  • Escalating customer complaints
  • Some elements of Project Management

Requirements and prospects

Desired skills

  • Good organisation/time management and ability to multitask
  • Excellent communication and listening skills
  • Proven problem-solving skills
  • Ability to handle multiple tasks and relationships
  • Problem Solving skills

Personal qualities

  • Teamwork
  • Passionate about supporting clients and finding the right solutions for them
  • High detail-oriented and motivated
  • Eagerness to Learn
  • Loyal and Dependable
  • Positivity
  • Ambitious
  • Great work ethic
  • Integrity

Desired qualifications

5 GCSEs grades A*-C/9-4 or equivalent including English Language and maths.

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

We Value our employees and are committed to provide them with a workplace which is both safe and secure. Likewise, we create an environment where every employee is treated fairly, with respect and given equal opportunities.

  • 22 days annual leave entitlement (Increase on years’ service up to 29)
  • Additional day off for your Birthday
  • Private Health Insurance with discounted perks (Vitality)
  • Bupa Dental Plan
  • Eye care contribution
  • Pension scheme
  • Staff Incentives and recognition

About the employer

Redsquid was founded 15 years ago and have since grown into a full solutions technology provider. We provide our customers with fully managed technology solutions from Mobility to Cyber Security and IoT. We are a team of highly qualified and diversified individuals with a passion for technology and providing the best solutions for our customers.

Employer

Redsquid Communications

Address

Premiere House Premier House 2nd Fl

Elstree Way

Borehamwood

WD6 1JH

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Training

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Darcy Greaves 01133500333 darcy.greaves@estio.co.uk

  • Level 3 Information Communication Technician Apprenticeship Standard

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated team who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Information Communication Technician Standard with training in areas such as:

  • Functional skills, maths L2 and English L2
  • Introduction to IT Support
  • Stability and Resilience
  • Testing and Problem Solving
  • Introduction to Networks
  • Security
  • Cloud Systems
  • Support Teams
  • Specialism (Digital Communications, Network or Support)

Some of these modules will include an option to take an examination to receive a professional certificate.

Apprenticeship standard

Information communications technician

Level 3 (A level)


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