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Duty Manager Apprenticeship Malden Centre

Maintain a high-profile shop floor presence and a high level of interaction with staff and customers. This is a fantastic opportunity for the right candidate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Nov 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon - Sun, exact shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    08 Nov 2021

  • Date posted

    21 Jul 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available


  • To maintain vigilant supervision of pool users and ensure their safety at all times
  • To administer first aid, effect pool rescues and apply resuscitation as necessary
  • To comply with the Centre’s Health and Safety procedures at all times
  • To deal with customers in a friendly and professional manner
  • To report any matter of concern to the Duty Manager immediately
  • To carry out cleaning duties as necessary
  • To wear the prescribed staff uniform at all times
  • To carry out patrols of the Centre
  • To prepare activity areas involving the setting up/dismantling of equipment
  • To ensure that all Centre equipment is stored safely and securely when not in use
  • To report any maintenance issues using the appropriate procedures
  • To assist the Duty Manager with any tasks involved in the operation of the Centre
  • To maintain any suggested training requirements

Duty Manager:

  • Maintain a high-profile shop floor presence and a high level of interaction with staff and customers
  • Respond quickly and efficiently to any complaints from staff or customers. Feedback any key issues to the Centre Manager
  • To carry out duties of other members of staff if necessary, e.g. cover for breaks, holiday, sickness etc.
  • To ensure compliance with the Health and Safety at Work Act, and D C Leisure’s Health and Safety Manual
  • To be responsible at all times for security of the building and its contents
  • To identify and report maintenance requirements for equipment or premises. To lease with the appropriate staff member and to initiate repairs where necessary
  • To ensure the prompt preparation of all activity areas including the safe setting up, dismantling and storage of the equipment
  • To ensure a consistently high standard of cleanliness and site presentation including the surrounding outside areas
  • To carry out any general administrative duties that may be required
  • To assist on Reception if required
  • To check and sign for the delivery of goods/completion of services if required
  • To ensure any accidents to staff or customers are correctly recorded and appropriate First Aid administered
  • To record any serious incidents correctly and notify the appropriate persons immediately
  • To assist customers with any inquiries and conduct tours of the Centre if necessary
  • To supervise the work of all front-line operational staff, particularly the Lifeguards/Recreation Assistants and Cleaners, offering support and advice along the way
  • To be responsible for till floats and adequate charge provision, and if necessary, the cashing up/reconciliatory of the Centre's tills

Requirements and prospects

Desired skills

  • Good communication skills

Personal qualities

  • Good attention to detail
  • Friendly

Desired qualifications

National Pool Lifeguard Qualification (but if candidate is strong, we can provide the qualification).

Future prospects

Ongoing training and development.

About the employer

We're passionate about helping you stay physically active and emotionally engaged in fitness, sport and wellbeing. Our mission is to put our heart and soul into 'creating active places and healthy people' - it's about creating a place for everyone.

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Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd

  • Leisure Duty Manager Apprenticeship Level 3
  • Functional Skills Level 2 in maths and English

Apprenticeship standard

Leisure duty manager

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Nov 2021