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Apprentice Level 2 Customer Service Assistant CREP COLLECTION CLUB LTD

This is your chance to be part of something very exciting. You’ll be working closely with the most important part of our business – our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great opportunity.

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Closing date: 20 Nov 2021

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    The role requires the apprentices to work on Friday and Saturday. Shifts TBC.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    27 Nov 2021

  • Date posted

    21 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001740925

  • Positions

    1 available

Duties involve: 

  • Listen to our customers, it’s the first step to providing a great experience and we love how passionate our customers are about our brand
  • Put our customers at ease. You’ll get to know our fantastic products, recommending items that they hadn’t considered. You’re really personable approach will keep our customers coming back
  • Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of
  • Inspire the in-store team with your really personable customer care, helping them any way you can
  • Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
  • Helping customers with any queries or concerns they may have
  • Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
  • Demonstrable passion for trainers
  • Preferably knowledgeable on trending trainers in fashion such as, Jordans, Yeezys, Dunks, etc. 
  • Assist in shipping items to our online customers

Requirements and prospects

Desired skills

  • Proficient verbal and written communication skills in English
  • Excellent communication skills
  • High accuracy and attention to detail
  • Proven experience of handling customer disputes in a professional setting
  • Ability to build and develop relationships with internal and external customers
  • Ability to use your own initiative and take ownership of the role
  • Confident, enthusiasm, high energy levels and resilience
  • Active listening skills
  • Interpersonal skills

Personal qualities

  • Friendly and personable
  • Willingness to learn
  • Problem solving
  • Ability to work under pressure
  • Adaptable

Desired qualifications

  •  GCSE (or equivalent) Grades A*-C/9-4 in maths and English

Future prospects

  • TBC

Things to consider

  • The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

Crep Collection Club is one of the fastest growing trainer reselling shops in the UK. With over 32,000 followers across all our platforms and 1,000 sales globally, we’re super excited for the opportunities we have coming up in the next few months.

From 7th August 2021, we will be opening our first shop in Bluewater, one of the largest shopping centres in the UK.

We have an exciting opportunity to take on a few apprentices to helps us within the industry, in return being able to add value to our young employees by cultivating crucial skill sets needed in the workplace. 

Employer

CREP COLLECTION CLUB LTD

Address

Bluewater Pkwy

Greenhithe

DA9 9ST

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Training

Training provider

BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION

Applications for this apprenticeship are being processed by Bromley College of Further & Higher Education

Contact

Hima Bindu Challa +447494154392 Himabindu.challa@lsec.ac.uk

  • Customer service practitioner level 2 apprenticeship standard

Training Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION

On programme Training:

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Level 1 Functional Skills in maths and English
  • Institute of Apprenticeship Certificate

End-Point Assessment (EPA)

  • Apprentice Showcase
  • Practical Observation

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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