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Customer Service Apprenticeship, Adkins Research Group Adkins Research Group

Recruitment of Healthcare Professionals across the UK plus any related administrative duties that each project requires. The required administrative duties ensure successful completion of these projects.

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Closing date: 10 Aug 2021

Apprenticeship summary

  • Weekly wage

    £169.85

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday 8.45am - 5.30pm, Friday 8.45am - 3.50pm

    Total hours per week: 39.50

  • Expected duration

    12 months

  • Possible start date

    11 Aug 2021

  • Date posted

    5 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001740677

  • Positions

    2 available

Recruitment of Healthcare Professionals across the UK plus any related administrative duties that each project requires. The required administrative duties ensure successful completion of these projects. They include sending out of recruitment agreements and confirmation with maps and all associated materials.

Registered with BHBIA and all relevant training is given to obtain BHBIA certification on Legal & Ethical guidelines and Adverse Event reporting. This is done before being able to communicate with any healthcare professional. Other regulatory work-related training is given on market research standards and quality control systems as and when needed (project specific)

Primary Responsibilities:

  • Recruitment of Healthcare Professionals     
  • Completion of any regulatory work-related training
  • The sending out of recruitment agreements and confirmations
  • To carry out interviews & screening by telephone ensuring standards set by MRS, BHBIA and ARG are met
  • Annual renewal of BHBIA certification         
  • To undertake any other tasks, under the guidance of the team leader, to ensure successful and efficient performance of the department

Requirements and prospects

Desired skills

Essential:

  • Computer skills
  • Professional writing skills
  • Communication skills
  • Organisation skills

Desirable:

  • Knowledge of the industry
  • Work experience

Personal qualities

  • Teamwork
  • Initiative  
  • Problem solving   
  • Trustworthiness and ethics   

Desired qualifications

  • GCSE English, maths A*-C/9-4 or equivalent preferred
  • IT Skills preferred

Future prospects

Progression through the company.


About the employer

Adkins Research Group are specialists in medical research projects.

For more than a decade, Adkins Research Group has undertaken research on behalf of all the major pharmaceutical companies with all levels of health care providers. Today we are one of the United Kingdom’s leading medical market research companies, servicing domestic, European and U.S. clients.

We have a fully trained and BHBIA/MRS registered telephone unit that specialises in the recruitment of Healthcare Professionals across the UK. We operate an ongoing training programme for all our employees. We can aid in the recruitment of Patients and Specialists in both Primary and Secondary care and have the capability to undertake a variety of both qualitative and quantitative research.

Adkins Research Group are specialists in medical research projects.

For more than a decade, Adkins Research Group has undertaken research on behalf of all the major pharmaceutical companies with all levels of health care providers. Today we are one of the United Kingdom’s leading medical market research companies, servicing domestic, European and U.S. clients.

We have a fully trained and BHBIA/MRS registered telephone unit that specialises in the recruitment of Healthcare Professionals across the UK. We operate an ongoing training programme for all our employees. We can aid in the recruitment of Patients and Specialists in both Primary and Secondary care and have the capability to undertake a variety of both qualitative and quantitative research.

Employer

Adkins Research Group

Address

1

Midland Drive

Sutton Coldfield

B72 1TU

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Training

Training provider

Performance Through People

Applications for this apprenticeship are being processed by Performance Through People

Contact

The Apprenticeship works 01922 651100 ptprecruits@ptp-training.co.uk

  • Customer Service Practitioner Standard Level 2
  • Maths & English Functional Skills if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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