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Customer Service Practitioner Apprentice Level 2 Stk Fire and Risk Management Ltd

This is a customer focused role with various administrative duties embedded as standard. Please see full job description.

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Closing date: 30 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday- Friday 9.00am - 5.00pm

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    01 Nov 2021

  • Date posted

    20 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties include:

  • Typing reports
  • Organising deliveries of reports
  • Customer liaison
  • General office management
  • Accurate systems management
  • Booking training
  • Diary management

Requirements and prospects

Desired skills

Good word processing and IT skills, good telephone manner, general office experience, working in a small team.

Personal qualities

Organised, good time management, team player, willingness to learn new things, professional approach.

Desired qualifications

Minimum Grade 4/C in maths, English and preferably ICT

Future prospects

Progression to level 3 with additional responsibilities to include compliance management, finance support, KPI reports, BAFE SP205 Process management, corporate communications.

Things to consider

An assessor from In-Comm Training will visit you once a month to deliver the qualification. You will also need to attend In-Comm (WS9 8UG) for additional ad-hoc training (over a block period).

About the employer

Specialists in Fire Risk Assessments, Fire Safety Training and Health & Safety Training.

Please see website for further details.


Stk Fire and Risk Management Ltd


A 5


WV11 3QW

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Training provider


Applications for this apprenticeship are being processed by In-Comm Training Services Ltd


Alex Jones 07918567041

  • Level 2 Customer Services Practitioner qualification
  • Functional Skills (If required)
  • Personal Learning and Thinking Skills 
  • Employment Rights and Responsibilities 
  • 20% off the job training

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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