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Level 3 IT Technician Apprentice AD NETWORK SOLUTIONS LIMITED

We are looking for enthusiastic, driven and confident individuals to join our expanding Technical Support Team. This fantastic opportunity involves providing 1st line Helpdesk support to customers throughout the UK and abroad.

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Closing date: 31 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday (Shifts to be confirmed)

    Total hours per week: 37.50

  • Expected duration

    24 months

  • Possible start date

    01 Nov 2021

  • Date posted

    19 Jul 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

The successful applicants will be completing a variety of duties to work towards a Level 3 in Information Communications Technician. Based at their Head Office at Riverside Park, Middlesbrough.

Duties and responsibilities will include:

  • Provide remote and onsite 1st line technical support for hardware and software issues to strict SLA’s across a wide variety of technologies
  • Ensure all problem tickets are logged into our Helpdesk System with regular progress notes
  • Keep the customer regularly updated with issue resolution progress
  • Work in collaboration with colleagues on major incident recovery
  • Proactively identify potential problems and issues on customer sites
  • Identify opportunities to implement improved solutions
  • Deliver exceptional customer service and demonstrate the ability and desire to go ‘above and beyond’ for our customers
  • Share technical knowledge and regularly update the ADNS Knowledge Base
  • Do research, testing, and development on imminent technologies
  • Engage in ongoing training and gain technical qualifications

The successful candidates will be joining AD Network solutions at a very exciting time with a number of projects in progress, and planned expansion to strategic sites throughout the UK.

Requirements and prospects

Desired skills

  • Experience of working in a busy IT Service Desk environment
  • Confident customer facing skills
  • Excellent communication skills
  • Flexible approach to working outside of normal office hours if required

Personal qualities

  • Ability to prioritise work
  • Ability to work effectively within a team and as an individual
  • Professional attitude
  • Efficient time keeping

Desired qualifications

  • GCSE maths and English A*-C / 9-4 or equivalent

With at least one of the following preferred:

  • Relevant Microsoft or Cisco Qualification (e.g. MCP, CCNA)
  • Experience of Office 365 and SharePoint
  • Telecommunications experience (Panasonic, 3CX)

Future prospects

  • We offer a competitive industry benchmarked salary, an ongoing continuous Technician Development programme and an excellent work environment
  • In demonstrating a commitment to the company, a professional attitude, and continued development of technical skills, there will be excellent opportunities to progress within a rapidly expanding business

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

Based in Middlesbrough, we offer unbeatable IT Solutions across the North East and nationwide, delivering flexible, fast efficient IT systems.




5 Eggleston Court



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Training provider


Applications for this apprenticeship are being processed by Stockton Riverside College


Anna Harper 07436 795883

  • Level 3 Information Communications Technician Apprenticeship Standard
  • Functional skills maths & English, if required

Apprenticeship standard

Information communications technician

Level 3 (A level)

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