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Customer Service Apprenticeship Hbc Logistics

This is a fantastic opportunity to join a growing organisation in the Logistics sector. If you're looking to start your career in the field of Customer Service, please apply now.

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Closing date: 16 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9am - 3pm Candidates must willing to work different shift patterns to meet business needs, this may be 8 am - 2 pm or 12 pm - 6 pm

    Total hours per week: 30.00

  • Expected duration

    16 months

  • Possible start date

    17 Oct 2021

  • Date posted

    19 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available


  • Liaise with customers and transport drivers
  • Build rapport with clients
  • Input jobs onto systems
  • Managing customers expectations
  • Answer queries and resolve problems

Requirements and prospects

Desired skills

  • Good level of verbal and written skills
  • Confident to speak to clients on the phone
  • Adaptable - willing to work within different departments to develop skills
  • Microsoft systems (word, excel, etc)

Personal qualities

  • Proactive
  • Quick thinker
  • Flexible
  • Strong personality
  • Outgoing
  • Team player
  • Problem solve

Desired qualifications

Grades 4-9 (C-A*) in maths and English (or the equivalent)


Future prospects

Possibility of permananent employment following successful completion of the apprenticeship.


Things to consider

Please consider how you intend to get to and from the place of work, if successful.

About the employer

At HBC logistics we understand the importance of high-quality service. We also recognise that our customers need a trusted partner they can rely on. This is why we have not only invested in the best technologies but have invested in PEOPLE. Our experienced staff are here 24/7 to support you on any day, overnight or with any supply chain request.

We have over thirty-five years of combined experience in the field of logistics. We have built an efficient and reliable global logistics network that is proven to deliver, time and time again. When it comes to helping our clients achieve their goals, we can be trusted every step of the way.

This role would best suit someone looking for a career, and growing within the company as there are progression opportunities.


Hbc Logistics


Unit 4

Old Granary




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Additional location information

Unit 4 The Old Granary, Caldecote Road, Baldock, SG7 5LE


Training provider

Total Training Provision

Applications for this apprenticeship are being processed by Total Training Provision


Georgie Gyte

Full training in a variety of skills, working towards the Customer Service Practitioner Apprenticeship. 


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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