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Customer Service Apprenticeship ACTIVE BROKERS LIMITED

This is an exciting opportunity to join the team in a customer service role. You will be part of the sales team building customer relations and carrying out general administration tasks.

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Closing date: 27 Feb 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working hours will be within Monday to Friday between 9am to 5pm

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    01 Mar 2022

  • Date posted

    19 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Full training will be provided, and duties increased as experience grows.
It is a busy role with main duties such as:

  • Contacting existing customers
  • Gaining net promoter score feedback from how their application went
  • Maintaining relationships
  • Looking to offer conversations with other team members relating to other products
  • Updating customer details and CRM system with correct information
  • Engaging with new clients
  • Engaging with business clients

Requirements and prospects

Desired skills

  • Good communication skills (written and verbal)
  • Ability to maintain workflow in a fast-paced environment
  • Accurate and pays attention to detail
  • Organised and able to prioritise tasks

Personal qualities

Willing to assist other areas when required.

Desired qualifications

A*-C/9-4 in maths and English or equivalent.

Future prospects

The possibility of a permanent position will be offered to the right candidate after successfully completing the apprenticeship. 

About the employer

Active Mortgage is an award-winning brokerage, owned and operated by Active Brokers Limited. We specialise in mortgages for the self-employed and business owners.

As experts in this area, we work closely with our clients to assist them in obtaining a mortgage and growing their portfolios. We have built a strategic process that gives our clients the best chance of getting the mortgage that suits them. We call it the ACTIVE framework, and it works time and time again.

We welcome potential candidates with a positive can-do attitude and outlook to join our company and be part of an exciting future.





Buckingham Court



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Training provider


Applications for this apprenticeship are being processed by The LightBulb Limited


Andrea Gregory 07764 969337

TheLightBulb will deliver the Level 2 Customer Service Practitioner Standard.

  • You will need to attend 4 workshops remotely via Zoom
  • You will complete Functional Skills in maths and English if required
  • To include 20% off the job training
  • In-house training will be given to support specifics of the role

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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