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Technical Support Apprenticeship European Electronique Ltd

This is an exciting opportunity for a person wishing to work towards being a qualified ICT Technician working on a site with a state-of-the-art ICT infrastructure. The job will be to learn to provide 1st Line hardware and software support, call logging services, general ICT administrative and other ICT facility services as a member of a team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday - 9.00 - 17.30

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    02 Dec 2021

  • Date posted

    16 Jul 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • To provide a professional first line technical advisory and diagnostic support service to European Electronique customers within a Service Desk environment during the service window.
  • To provide a professional and effective first line remote network monitoring and management service to European Electronique customer environment.
  • To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement.
  • To provide an effective communications interface between the school customers and the various groups within European Electronique.
  • Provide 1st line technical support and call logging services to the school.
  • To report and manage any incident that requires the services of a third party organisation.
  • To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s
  • To action any asset change in compliance with the Change Control Procedure
  • To complete additional ad hoc project work, as required
  • To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.
  • To keep the working area clean & tidy at all times.
  • To attend and complete education courses and exams that are part of the Apprenticeship scheme

Requirements and prospects

Desired skills

  • Some knowledge of Microsoft Desktop Operating Systems and applications.  
  • Excellent verbal and written communication skills.

Personal qualities

  • Professionalism
  • Honesty and integrity
  • Innovative ideas
  • Problem-solving abilities
  • Ambitious

Desired qualifications

  • English and maths A - C or equivalent or working towards.

Future prospects

  • Potential full time position on completion of Training

Things to consider

  • Do you want a career in IT?

About the employer

European Electronique is a leading UK systems Integrator, specialising in the delivery of secure technology platforms including Hybrid IT, Cyber Security and Networking Infrastructure. Their innovative solutions are created in partnership with first class technology vendors and the vision of our customers provides the foundation on which they build.

Designing solutions for both the private and public sectors for almost 30 years, offering an extensive portfolio of products and professional services, from consultancy, solution design and implementation to project management and 24/7 support services.



European Electronique Ltd


Canary Wharf College, 169 East Ferry Road


E14 3BA

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Training provider


Applications for this apprenticeship are being processed by Newham College of Further Education


Ricardo Dixon

Infrastructure Technician Level 3

English and maths Functional skills if required.

Apprenticeship standard

Infrastructure technician

Level 3 (A level)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today