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IT Support Technician Apprentice SYMCIRRUS LIMITED

Estio Training has an exciting new opportunity for an IT Support Technician to join SymCirrus’s growing helpdesk team. This is a great opportunity for the right candidate.

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Closing date: 21 Nov 2021

Apprenticeship summary

  • Annual wage

    £9,000.00 - £12,000.00

  • Working week

    Monday – Friday, 9am - 5:30pm.

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    30 Nov 2021

  • Date posted

    16 Jul 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

As part of our continued plans for growth, we require a highly motivated individual to join our IT helpdesk team, to assist in day-to-day support tickets. You will ensure the smooth running of customers computer hardware, software and cloud-based services. This will include setup, configuration and support of existing systems.  

We believe in building a strong and trustworthy relationship with our customers and combined with our expert knowledge, commercial awareness and enthusiasm we can ensure the smooth running of every aspect of your business.

The IT Support Technician role is varied and will include on the job training.

Duties may include:

  • Support external clients with their day to day IT related issues
  • Take telephone calls to help clients through setup or resolve issues
  • Log support calls via ticket system
  • Workstation and server support and trouble shooting.
  • Setting up new users and dealing with passwords resets etc
  • Good written English and Grammar skills are essential
  • Good telephone manner is essential

Requirements and prospects

Desired skills

  • Good organisation/time management and ability to multi task
  • Good communication skills
  • Previous similar role experience is an advantage
  • Windows and mac operating system knowledge

Personal qualities

  • High level of attention to detail
  • A good team player
  • Ability to work under pressure
  • Need to be enthusiastic, hardworking and self-motivated
  • Can work well independently and within a team

Desired qualifications

5 GCSEs grades A*-C/9-4 or equivalent including English Language and maths.

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

A driving licence would be an advantage but is not essential.

About the employer

Formed in late 2005 SymCirrus (formally Symitry Business Services) has grown into a profitable company with continued growth, working closely with Market leading vendors we are able to offer the latest in cutting edge technology solutions to fit your business’s needs, SymCirrus has prided itself on employing only the highest skilled staff whom all have a part to play in the continued success of the business.

We offer services at every stage of your infrastructure development, kit supply, network design/implementation and support services; we can work seamlessly alongside your current IT department, manage specific areas or the whole of your infrastructure on your behalf.

Serving companies across a wide spectrum of market sectors from Retail to Finance, pharmaceutical to local government, we believe that we have the skills, knowledge and expertise to fulfill your IT needs.




Albany Court Unit 1

Albany Road

Market Harborough

LE16 7QP

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Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Josh Ankers 01133500333

  • Level 3 IT Solutions Technician Apprenticeship Standard

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive six weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Technical Expert who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 IT Solutions Technician Certificate with training in areas such as:

  • BCS Security and Legislation
  • BCS Core Technologies
  • BCS Methodologies and Principles
  • Hardware or Software Option

Some of these modules will include an option to take an examination in order to receive a professional certificate.

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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