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Apprentice Customer Service Advisor - Steven Eagell Toyota - Cambridge Steve Eagle Cambridge

The role of a Customer Service Advisor is vital to the smooth running of the aftersales department. As a key member of the team you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the work shop.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Nov 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:30 – 17:30.

    Total hours per week: 40.00

  • Expected duration

    2 years

  • Possible start date

    13 Dec 2021

  • Date posted

    16 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001739041

  • Positions

    1 available

The role of a Customer Service advisor is vital to the smooth running of the aftersales department. 

Duties will include:

  • Using systems, equipment and technology to meet the needs of your customers
  • Using a range of questioning skills, including listening and responding in a way that builds rapport
  • Understanding the difference between internal and external customers
  • Knowing the internal policies and procedures, including any complaints processes and digital media policies
  • Understanding the different needs and priorities of your customers and the best way to manage their expectations
  • Understanding your role and responsibilities
  • Knowing the targets and goals you need to deliver against

Upon successful completion of the apprenticeship, you will gain a Diploma in Customer Service Level 2 and be a fully qualified Customer Service Advisor.


Requirements and prospects

Desired skills

You should be:

  • Logical
  • A good listener
  • Organised

Personal qualities

You should be:

  • Able to listen and follow instructions
  • Willing to study
  • Able to work in a busy, fast moving environment

Desired qualifications

  • Ideally, you will have, or be predicted to gain, good GCSE’s (or equivalent) in English and maths, although these are not essential.  However, you must be literate and numerate

Future prospects

Once qualified, the right candidate can progress within the company. 

Things to consider

  • Once qualified you will have a number of transferable skills
  • You may be expected to work Saturday’s on a rota basis
  • Off the job training is on a residential basis

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

With over 170 dealerships across the UK, Toyota is one of the leading motor vehicle manufacturers and the sales performance over the past decade has consolidated the UK’s position as one of Toyota’s strongest European markets.  

Employer

Steve Eagle Cambridge

Address

Coldhams Business Park

Cambridge

CB1 3LH

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Training

Training provider

PROVQ LIMITED

Applications for this apprenticeship are being processed by Provq

Contact

Julie Jones or Emma Powell 01743 762044 recruitment@provq.com

  • Level 2 Customer Service Practitioner 
  • Functional Skills if required

With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.

Residential training, all travel, and, accommodation costs are covered by the employer.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Simply visit http://www.apprenticeshipfinder.co.uk/toyota and click apply. Complete the registration form and assessments in full and to the best of your ability.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Nov 2021