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Customer Service Practitioner Apprentice Irlam Glass

We are looking for an apprentice to join the team, supporting all staff members and being the first point of contact for our fantastic customers. You will answer calls, liaise with staff, manage emails, update social media to encourage customer interest and provide a high level of customer service throughout the role.

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Closing date: 29 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 37.00

  • Expected duration

    12 months

  • Possible start date

    08 Nov 2021

  • Date posted

    14 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties may include:

  • Working within an office to support the sales, enquiries and staff of the business
  • Providing administration to support the general office needs
  • Answering calls from potential customers giving information on our range of glass or advising them where to find
  • Transferring calls to relevant people
  • Updating systems and spreadsheets with information
  • Sending out information
  • Responding to emails
  • Encouraging updates on social media and any other way to generate customer interest
  • Updating billing information and sending out
  • Providing a high level of customer service to customers to ensure they return and promote our service to others

Requirements and prospects

Desired skills

  • Good knowledge of Microsoft office 
  • Excellent written and verbal communication skills 
  • Knowledge of social media and ability to capture audience (or willing to learn)

Personal qualities

  • Friendly 
  • Approachable 
  • Willing to learn 
  • Motivated 

Desired qualifications

GCSE or equivalent in maths and English at grade 4/C or above.

Future prospects

Full time employment.

Things to consider

This advert may be taken down at before the deadline if we have a high level of applicants, please apply as soon as possible to avoid missing out. 

About the employer

Irlam Glass offer some of the most comprehensive ranges of windows, doors, conservatories and canopies available in timber, PVCu and aluminium. With many years’ experience and a long list of satisfied customers, we won't let you down. We're an innovative company too - always adding new products to the range.


Irlam Glass


Builders Yard

Albert Street


M44 5JB

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Training provider


Applications for this apprenticeship are being processed by Salford City College


Sarah Allen 0161 631 5555

  • Level 2 Customer Service Practitioner Apprenticeship Standard 
  • English and maths if required 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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