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Unique opportunity to start your career in the Customer services sector. This is a varied role and ideal for someone with an interest in engineering. Helping with goods in and out duties, stock control. Serving customers on our trade counter. Looking after customer queries via telephone, email and face to face by trade counter

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Closing date: 08 Nov 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts to be confirmed between 8.00am - 5.00pm with a lunch break

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    15 Nov 2021

  • Date posted

    15 Jul 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

You will be reporting to the general manager on a daily basis as you learn the various parts of your role, whilst learning how to work with other members of staff and customers too.

Your duties will involve

  • Stock control (goods in and out)
  • Liaising with customers and suppliers both face to face and via telephone and email
  • Working on the trade counter, handling customer queries
  • Using bespoke IT systems 

Helping to make sure that colleagues are kept up to date. BTP will provide inhouse training for our stock control system and the wide range of products we sell.

Requirements and prospects

Desired skills

  • Good communication skills 
  • Good organisational skills

Personal qualities

  • The successful candidate will be able to confidently communicate with customers, suppliers and other BTP staff members
  • They will also need to be able to complete tasks unsupervised in a timely manner

Desired qualifications

  • English and maths Grades A-C (8-4) or equivalent

Future prospects

  • BTP have a track record of introducing apprentices to the business and retaining them for a long term career
  • We have recently promoted a former apprentice to branch manager at our Lincoln location

Things to consider

  • BTP are an employer determined to invest in young people for the companies future. We offer the facility to learn and grow as BTP grows. There are and will be chances to visit other branches to see how they operate and learn about their customers individual needs
  • There may be a case later on in their employment to work Saturday mornings 8am – 12 noon, in rotation with other members of staff. Employees that work Saturdays are given time off in lieu of this
  • Annual leave of 20 days plus bank holidays

About the employer

Distributors of Bearing, Power Transmission, Pneumatic, Hydraulic and related components. 3 locations Derby, Burton on Trent, Lincoln





Siddals Road



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Training provider


Applications for this apprenticeship are being processed by Babington Business College


Sandy Beesla 07341566130

  • Customer Service Specialist Level 3 Apprenticeship Standard

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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