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Customer Service Advisor Apprenticeship York Ward & Rowlatt Ltd

This exciting apprenticeship programme is ideal for someone who enjoys engaging with people, a challenging and varied working environment and who wants to develop a long-term career with an ambitious automotive brand. This is a fantastic opportunity for the right candidate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Nov 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8:30 am – 5:30 pm, however each of our dealers will have different requirements. Shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    08 Nov 2021

  • Date posted

    09 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001736909

  • Positions

    1 available

The Apprenticeship Programme is geared toward training the right candidate to become a qualified Vehicle Service Advisor. But what does a Vehicle Service Advisor actually do?

The Vehicle Service Advisor role varies slightly by the employer, based upon the specific needs to the location. The below explanation is, therefore, a guide to support you in understanding what the role might entail.

A Vehicle Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

  • Interpreting customer concerns and comments and liaising with technicians
  • Booking/scheduling vehicle services
  • Liaising with customers about any additional work required
  • Estimating time and costs associated with repairs
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop

Requirements and prospects

Desired skills

  • Excellent communication & listening skills
  • Problem solver and have attention to detail
  • Practical
  • Be very safety conscious
  • Be patient & well organised
  • Comfortable with the use of up to date information technology
  • The ability to work as part of a team, supporting a number of colleagues

Personal qualities

  • Willingness to learn
  • Team working/working with others
  • Motivation for the role/automotive and engineering interest
  • Personal responsibility and career ownership
  • Problem solving

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English. Predicated grades are accepted.

'Equivalent' grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key skills Level 2
  • NVQ's
  • Functional skills Level 2

Future prospects

There are lots of opportunities to develop your career within our expanding Dealer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry recognised qualification that's recognised across the Motor Industry.

This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles.

Things to consider

We welcome applications from everyone irrespective of gender and ethnic group and appointment will be based on merit alone. Being committed to equal opportunities, if you have a disability please state this during the application process. Measures will be put in place to support you through your application and apprenticeship journey.

More information about the minimum wage for apprentices can be found on the Government website at:

https://www.gov.uk/national-minimum-wage-rates

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).


About the employer

ABOUT YORK WARD & ROWLATT

York Ward & Rowlatt is an experienced and trustworthy motor group, renowned for helping drivers obtain their ideal Vauxhall model as well as providing a host of services. At our centre in Wellingborough, Northamptonshire, you will be greeted by our friendly and dedicated team who are experts in the Vauxhall brand.

We have a wide selection of the latest Vauxhall vehicles boasting modern designs and innovative technologies. Whether you are looking for a family-friendly model or something sporty, our sales team can advise.

All of our Approved Used Vauxhall models are of exceptional quality and fully inspected. Many of our used models are nearly new, and you can benefit from peace of mind with a full warranty.

Alongside car and van sales, we have a comprehensive aftersales centre on site that can ensure your Vauxhall model is performing as it should. We have a talented team of technicians on-site who will help you get back to driving as soon as possible.

Vauxhall’s own Customer Excellence Award has been presented to York Ward & Rowlatt for five consecutive years – we are proud of this achievement and strive to continue this level of success.

Visit us today to explore our full range of new and Approved Used Vauxhall models in our showroom, or to find out more about our services and repairs centre. Call us during opening hours to speak to a specialist and have your queries answered. Alternatively, you can book in a service or make an enquiry online by completing the relevant forms.

If you’re considering a Vauxhall as your next vehicle, look no further than York Ward & Rowlatt.

Employer

York Ward & Rowlatt Ltd

Address

St John Street

Wellingborough

NN8 4LG

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Training

Training provider

CALEX UK LTD

Applications for this apprenticeship are being processed by Calex UK Ltd

Contact

Calex UK Recruitment recruitment.calexuk@gmail.com

Level 2 Customer service practitioner:

  • Our Apprenticeship Programme is an excellent way of ensuring we have high quality people working within our business. We're looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer
  • The programme typically lasts for 18 months and you'll achieve a nationally recognised qualification - Customer Service Practitioner. We will support you to gain your functional skills, if you require them in maths and English
  • Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and e-Learning modules

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Nov 2021